Software Support Specialist - StaffWorks, Inc.
Waterbury, CT 06483
About the Job
Software Support Specialist
Our client is a provider of property assessment and property tax collection services for municipalities.
Major Duties and Responsibilities
-Provide our customers with phone or email support
-Writing end user instructions and user manuals
-Training of customers, end users, or coworkers
-Performing user acceptance / quality assurance testing
-Report any software issues or bugs to the analyst or development teams
-Work with business analyst to schedule software releases and write release notes
Education, Experience, and Skills
-Associates degree or higher, or equivalent work experience
-Strong knowledge of Microsoft Windows environment, Microsoft Office Suite, and other Microsoft tools.
-Strong customer service skills including phone etiquette and conflict resolution
-Excellent documentation skills
-Competency in Microsoft applications including Word, Excel, and Outlook
-A track record of following through on commitments
-Good planning, organizational, and time management skills
Job Type: Full-time.
IND-123
Our client is a provider of property assessment and property tax collection services for municipalities.
Major Duties and Responsibilities
-Provide our customers with phone or email support
-Writing end user instructions and user manuals
-Training of customers, end users, or coworkers
-Performing user acceptance / quality assurance testing
-Report any software issues or bugs to the analyst or development teams
-Work with business analyst to schedule software releases and write release notes
Education, Experience, and Skills
-Associates degree or higher, or equivalent work experience
-Strong knowledge of Microsoft Windows environment, Microsoft Office Suite, and other Microsoft tools.
-Strong customer service skills including phone etiquette and conflict resolution
-Excellent documentation skills
-Competency in Microsoft applications including Word, Excel, and Outlook
-A track record of following through on commitments
-Good planning, organizational, and time management skills
Job Type: Full-time.
IND-123
Source : StaffWorks, Inc.