Software Quality Assurance Tester - Thorlabs

Purpose of the Position

The Software Quality Assurance Tester is responsible for continuously verifying newly developed and existing features of the website meet specifications, and, more broadly, the expectations of Thorlabs’ technically oriented customer base. The person in the role is required to (a) understand stakeholders’ requirements beyond the written word, (b) gather and convey information to a worldwide user base, in one-on-one as well as group settings, (c) maintain a current understanding of the intended behaviors of each tool that customers or business users interact with, and (d) embody the role of customer advocate as customer-facing outcomes are defined.

The position is located at our headquarters in Newton, NJ, although from time to time it may be required to undertake duties at other Thorlabs locations.

Essential Job Functions include the following, but are not limited to:

·       Produce complete, clear, and actionable feature requests, bug reproduction steps, and user stories.

·       Define, carry out, and clearly document test plans and their outcomes, using screenshots, video recordings, console outputs, and other requested artifacts.

·       Provide timely, actionable feedback to the development team in support of regularly scheduled feature and maintenance code deliveries.

·       Identify risks, issues, and action items in test and staging environments prior to each release.

·       Help ensure new specifications are met while maintaining existing functionality.

·       Provide support for end-to-end, regression, and performance testing.

·       Maintain familiarity with the intended appearance and behaviors of the website.

·       Understand the responsibilities of internal and external site users, which include technical subject-matter experts, business process experts, and Thorlabs’ engineering, marketing, and customer-facing teams.

·       Create and maintain documentation for internal site users.

·       As a stakeholder, identify possible new site features, implementation details, and proof-of-value demonstrations to address customers' needs, consistent with the company's brand.

·       In collaboration with the Ecommerce Project Manager, assess and prioritize requests in view of the product road map and projected business value.

In addition to the essential functions and duties listed above, all positions are also responsible for:

• Meeting company standards pertaining to quantity and quality of work performed on an ongoing basis, performing all work-related tasks in a manner that is in compliance with all Company policies and procedures.
• Adhering to Company policies, procedures, and directives regarding standards of workplace behavior in completing job duties and assignments.

The Company retains the right to change or assign other duties to this position.

Physical Activities:

This is largely a sedentary role, but does require the ability to lift, bend, or stand as necessary. The employee may occasionally lift or move objects up to 25 pounds.

Requirements

Qualifications

Experience:

·       Background in testing websites, or other software, with technical domain users

·       Excellent aptitude for written, verbal, and visual interpersonal communication.

·       Understanding of Agile, Scrum, and waterfall development methodologies

 Education:

·       Bachelor’s degree in a quantitative field and 2+ years of experience in a related role, or significant equivalent work experience

·       A software testing certification, such as ISTQB, is a plus

 Specialized Knowledge and Skills:

·       Ability to self-start and work independently.

·       Excellent interpersonal and communications skills

·       Ability to multitask and manage multiple priorities under time constraints.

·       Meticulous attention to detail

·       Ability to analyze and troubleshoot user problems on the fly

Thorlabs values its diverse environment and is proud to be an Equal Employment Opportunity/Affirmative Action employer.  All qualified individuals will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age or veteran status. Job descriptions are not intended as and do not create employment contracts.  The organization maintains its status as an at-will employer.  Employees can be terminated for any reason not prohibited by law.

Benefits

Thorlabs offers a complete benefits package that includes medical, dental and vision insurance, company paid life insurance, a generous PTO package, a 401(k) plan, and tuition reimbursement just to name a few.