Software Product Support Technician at FUND E-Z Development Corp.

Level 1 Product Support Technician

FUND EZ Development Corporation
For the past 30 years FUND EZ has evolved positively in terms of quality, features, benefits, support, and client satisfaction. Our latest software release proves again that superior design and low price are not contradictory principles. In an industry of overpriced and cumbersome products, FUND EZ continues to provide superior customer value.

Position Description: 

We are currently looking for a Level 1 Product Support Technician to join our team. Candidate will be providing clients with support for our Fund Accounting, Fund Raising, Foster Care, and other programs. Support issues will range from simple how to questions to basic network issues. Candidate will also receive various projects from time to time.

Training will be provided for our programs. 

Daily activities:

Answer client support calls/emails

Sweep testing software

Various projects

Hours:

Monday – Friday 9 – 5 PDT

Required Skills:

Excellent phone etiquette

Technical skills/ pc troubleshooting / network troubleshooting

Accounting experience a plus (Knowledge of credit/debit theory)

Quick learner

Salary: $45,000-55,000