Software Product/Project Manager - Georgia IT Inc.
Charlotte, NC
About the Job
Software Product/Project Manager
Location: Charlotte, NC
Duration: 12 Months
Interview Process: Phone then On Site Interview
Minimum Qualifications
· BA/BS with 7+ years of industry experience including online or software product or project management experience.
· Experience in a role focused on the customer experience. fraud
· Fraud or Authentication industry experience a plus.
· Understanding of online fraud and authentication trends.
· Excellent written and verbal communication skills.
· Ability to communicate with a diverse group of partners including technology teams and senior business leadership.
· Prior experience communicating to senior leadership.
· Strong analytical and problem solving skills: demonstrated proficiency of quickly identifying core issues and proposing practical solutions.
· Must have demonstrated ability to work with diverse groups of internal partners.
· Self-starter who takes initiative to research and resolve issues.
Responsibilities
· Be a customer experience advocate for the Fraud Prevention & Authentication (FP&A) products and services by proactively monitoring systems that may negatively affect customers and bankers.
· When customer impacting issues occur, research the issue and provide communications to senior business and technology leadership describing the issue, the customer impact, a description of options to address the issue along with potential tradeoffs or implications of each option.
· Define new reporting metrics to monitor customer-facing systems and provide reporting updates to key business stakeholders.
· Work with and engage diverse groups to monitor potential issues and to promptly respond customer or system issues (including Phone Bankers and Technology teams).
· Ensure thorough 'Lessons Learned' are conducted
Location: Charlotte, NC
Duration: 12 Months
Interview Process: Phone then On Site Interview
Minimum Qualifications
· BA/BS with 7+ years of industry experience including online or software product or project management experience.
· Experience in a role focused on the customer experience. fraud
· Fraud or Authentication industry experience a plus.
· Understanding of online fraud and authentication trends.
· Excellent written and verbal communication skills.
· Ability to communicate with a diverse group of partners including technology teams and senior business leadership.
· Prior experience communicating to senior leadership.
· Strong analytical and problem solving skills: demonstrated proficiency of quickly identifying core issues and proposing practical solutions.
· Must have demonstrated ability to work with diverse groups of internal partners.
· Self-starter who takes initiative to research and resolve issues.
Responsibilities
· Be a customer experience advocate for the Fraud Prevention & Authentication (FP&A) products and services by proactively monitoring systems that may negatively affect customers and bankers.
· When customer impacting issues occur, research the issue and provide communications to senior business and technology leadership describing the issue, the customer impact, a description of options to address the issue along with potential tradeoffs or implications of each option.
· Define new reporting metrics to monitor customer-facing systems and provide reporting updates to key business stakeholders.
· Work with and engage diverse groups to monitor potential issues and to promptly respond customer or system issues (including Phone Bankers and Technology teams).
· Ensure thorough 'Lessons Learned' are conducted
Source : Georgia IT Inc.