Software Engineering Chapter Lead, Senior Manager - The Boston Consulting Group

To realize our digital transformation, we need to transform our products, experiences, processes, technology and how we operate. Delivering our clients unrivalled experience of exceptional service, value and flexibility is part of our DNA. We are looking for people who are passionate about Agile ways of working and want to spread this approach within our teams and business processes. 

As a Chapter Lead you are the consummate ‘player-coach’.  You will join our Design Studios squad as Lead level tech expert and work with our high performing team of Engineers, QA, and Architects. You will participate in our Agile scrum ceremonies and work closely with our Product Owner, Scrum Master, and Analysts to prioritize your work to be delivered each sprint. Your focus will be on hands-on development and solution architecture, but you will also grow as a leader and manager of a small team of ServiceNow engineers. 

Our RMS products leverage ServiceNow portal technology and has exhaustive ServiceNow rules-based routing which triages tickets to different teams. Product uses ServiceNow Out-of-Box capabilities; email templates, notification, feedback mechanism, Out of Office, User Profiles and smart customizations, configurations for optimal frontend and backend UX, leveraging ServiceNow Portal and ServiceNow technology. You will be instrumental in delivering more value from our existing implementations such as Incident, Problem, Change, Request, Service Catalog, Knowledge, and more.