Software Engineer II - Customer Service Engineer/Trainer - DiSTI

Enjoy learning technical topics, creating examples, and teaching customers?

The DiSTI Corporation, located near the University of Central Florida, is a leading provider of graphical user interface software and customized 3-D training solutions.

Since 1994, our software products and professional services have pioneered the advancement of the user experience for Fortune 500 companies, the U.S. military, and clientele from around the globe. Our software reaches the automotive, aerospace, medical, and training markets and continues to expand into new markets as consumers begin to expect the same device experience in all facets of their daily lives.

Industry leaders, product experts, and market innovators routinely recognize DiSTI products, personnel, and corporate culture with various awards and accolades for our achievements and innovations.

Software Engineer II - Customer Service Engineer/Trainer

We are currently seeking a Software Engineer II - Customer Service Engineer/Trainer who has experience developing software and enjoys teaching technical topics and solving problems. The ideal candidate will have a BS in Computer Science or a related field; or equivalent experience as well as 2 - 4 years of experience developing software using C++ and object-oriented principles. The candidate will also enjoy solving customer issues and sharing solutions via Teams and email. Experience with Jira and Confluence a plus.

Key Areas of Responsibility:

• Leads small teams for product support to prioritize customer issues, solve medium complexity issues, create example programs, and update training programs and materials for in-house and customer use.
• Leads development efforts to plan, design, develop, test and document software for new products, new features, customer demonstrations, and program development.
• Implements software in accordance with customer requirements and design constraints.
• Leads and actively participates in a small customer support team which could include development efforts.
• Uses technical innovations to improve individual and team processes and code development.
• Documents new and existing company knowledge for internal and external customer.
• Makes innovative team contributions that improve the overall team performance and improve customer satisfaction.
• Continuously learns new concepts and becomes recognized as an expert in certain domains.

Physical Requirements:

• Must be able to remain in a stationary position for a substantial amount of time operating a computer terminal.
• Frequently communicates with clients, team members, etc.
• Travel is required.

DiSTI is an Affirmative Action/Equal Employment Opportunity employer. Disability/Veteran/M/F

All applicants should apply through our web site at www.disti.com/jobs