Software Development Manager III - Wallet Tools - ID.me
Sunnyvale, CA
About the Job
Company Overview
ID.me is a high-growth enterprise software company that simplifies how people prove and share their identity online. The company empowers people to control their data through a portable and trusted login, which means they don't need to create a new password when visiting sites that have the ID.me button. ID.me's digital identity network has over 117 million registered members, and is used by fourteen federal agencies, agencies in 30 states and over 600 corporations for secure identity proofing and verification.
ID.me's technology meets the federal standards for consumer authentication set by the Commerce Department and is approved as a NIST 800-63-3 IAL2 / AAL2 credential service provider by the Kantara Initiative. In addition to helping people control their credentials and data, the company's "No Identity Left Behind" initiative strives to expand digital access and inclusion for all people. The company offers multiple pathways to identity verification – online self-serve, live video chat agents, and in person. ID.me is passionate about building a robust identity network that does not compromise access for traditionally underserved groups.
ID.me has received numerous awards including Deloitte's 2023 Technology Fast 500, Washington Business Journal's Fastest Growing Companies, Entrepreneur Magazine's 100 Brilliant Companies and Wall Street Journal's Startup of the Year finalist. In recent quarters, ID.me announced it raised $132 million in Series D funding, led by Viking Global Investors with participation from CapitalG, Morgan Stanley Counterpoint, FTV Capital, PSP Growth, Auctus Investment Group, Moonshots Capital, and Scout Ventures. ID.me's most recent round brings the total investment in ID.me to over $275 million since its founding in 2010.
Role Overview
ID.me is looking for a Software Development Manager III - Tools to add to our rapidly growing Internal Tools product engineering team. In this role, you will implement small to medium features across the full stack independently, while collaborating with the team on larger projects. You'll have the opportunity to influence user experience through experimentation and data analysis. You'll use your passion for quality and task automation to write performant, maintainable, well tested code. You will work closely with cross functional teams, including engineering, product, data, operations, and senior leadership to achieve your goals.
The Tools team is responsible for applications utilized by Member Support, Fraud Operations, and other critical ID.me teams to assist members with identity verification, fraud, and general support. The team advocates and paves the way for automated testing, observability, and other initiatives across the organization. On this team you will have the opportunity to build systems at scale, query large data sets and collaborate with key internal stakeholders to build functionality that directly impacts internal and external users.
**This role can be based in either Sunnyvale, CA or Tysons, VA
Responsibilities
- Build and manage a team of 4-10 engineers.
- Coach and guide the professional development of your team members by providing regular feedback in 1:1s and performance management through quarterly and yearly reviews.
- Exert significant influence on the overall vision and long-term goals of the team by participating in roadmap planning with engineering and product leadership.
- Collaborate with team members, product managers, other engineering teams, and leadership stakeholders to solve the right problems and build the best solutions for customer needs.
- Provide oversight for high level technical discussions and decisions and act as a mentor to other engineers through code reviews, architecture document critiques, and leading cross team knowledge sharing forums.
- Act as application owner by shipping releases, participating in on call rotations, and leading the charge on incident response.
- Be willing and able to occasionally jump in, debug, and write code to accelerate the team. Will not own features as a manager, but should be able to contribute strategically when needed.
- Plan and manage engineering resources to achieve predictable roadmap delivery, iterating and managing the sprint schedule and backlog as priorities change and escalations occur.
Qualifications
- At least 2 years of experience managing a team of 4+ engineers.
- 5+ years developing web applications using Java, Ruby, Javascript, Go, Python, or C++.
- Experience with relational databases such as PostgresSQL or MySQL.
- Proven ability to avoid costly product and engineering decisions.
- Experience operating in any Agile environment (Scrum, Kanban, SAFe, etc.) and leveraging planning tools (Jira, Trello, ProductPlan, etc.) to plan, assign, track, and report on the work of the team.
Preferred Qualifications
- Hands on leader with a bias towards action, proactively addressing problems.
- Proven track record of owning and building quality products.
- Passion for software engineering, learning and continuous improvement.
- Ability to thrive when there are changing priorities.
- Understanding of technologies such as OpenID Connect (OIDC), SAML, XACML SCIM, OAuth, Federation, etc.
- Previous experience working at a growing start-up.
- Previous experience working with call center operations or building internal tools.
- Previous experience hiring and assessing talent.
The annual base salary listed below for this role is based on experience, skills, education, relevant training and geographic location. Company bonus, incentive for sales roles, equity, and benefits are available depending on the role.
ID.me offers comprehensive medical, dental, vision, health savings account, flexible spending accounts (medical, limited purpose, dependent care, commuter benefit accounts), basic and voluntary life and AD&D insurance, 401(k) with company match, parental leave, ability to participate in unlimited paid time off subject to the terms and conditions of the PTO policy, including 8 company wide holidays, short and long-term disability insurance, accident and critical illness insurance, referral bonus policy, employee assistance program, pet insurance, travel assistant program, wellbeing and childcare discounts, benefit advocates, and a learning and development benefit.
The above represents the anticipated total rewards package for this job requisition. Final offers may vary from the amount listed based on qualifications, professional experiences, skills, education, relevant training, geographic location, and other job related factors.
ID.me maintains a work environment free from discrimination, where employees are treated with dignity and respect. All ID.me employees share in the responsibility for fulfilling our commitment to equal employment opportunity. ID.me does not discriminate against any employee or applicant on the basis of age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. ID.me adheres to these principles in all aspects of employment, including recruitment, hiring, training, compensation, promotion, benefits, social and recreational programs, and discipline. In addition, ID.me's policy is to provide reasonable accommodation to qualified employees who have protected disabilities to the extent required by applicable laws, regulations and ordinances where a particular employee works. Upon request we will provide you with more information about such accommodations.
Please review our Privacy Policy, including our CCPA policy, atid.me/privacy. If you provide ID.me with any personally identifiable information you confirm that you have read and agree to be bound by the terms and conditions set out in our Privacy Policy.
ID.me participates in E-Verify.