Software Architect - i-Link Solutions Inc
New York, NY 10014
About the Job
Job Title: Software Architect - Expert
Task ID: HBITS-06-13715
Position Duration: 24 Months
Client: State of NY
Agency: The City University of New York (CUNY), Central Office Computing and Information Services (CIS)
Please call (703) 466-0951 | (571) 351-1868 | (703) 348-3018 or ema il at nysreqs@ilinksolutions.com
Description
Daily Responsibilities
Mandatory Qualifications
Disclaimer: i-Link Solutions Inc. provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. We especially invite women, minorities, veterans, and individuals with disabilities to apply. EEO/AA/M/F/Vet/Disability
Task ID: HBITS-06-13715
Position Duration: 24 Months
Client: State of NY
Agency: The City University of New York (CUNY), Central Office Computing and Information Services (CIS)
Please call (703) 466-0951 | (571) 351-1868 | (703) 348-3018 or ema il at nysreqs@ilinksolutions.com
Description
Daily Responsibilities
- Research and advise on best practices and the best approach to using ServiceNow tools to meet each unique business challenge using our ITSM licenses.
- Develop and configure ServiceNow to create new catalog items, workflows, reports, dashboards, email rules and other commonly used ITSM tools to meet enhancement requirements.
- Research, develop, and enhance integrations with other CUNY systems to authenticate users, consume security alerts, and export data for analytics.
- Define, at an architectural and design level of detail, technical solutions aligned with CUNY's business problems and ServiceNow Implementation Best Practices
- Working with Business Analyst/Process Analyst, estimate story level of effort, monitor Developer's work, and own overall quality and delivery of development; may perform a portion of development on Stories that cannot be delegated
- Responsible for Sprint demos and delivery of additional development artifacts, documentation, and knowledge transfer activities
- Work collaboratively with team members to monitor for scope creep and resolve critical path technical issues and challenges
- Help mentor CUNY Developers in relation to technical design standards and implementation of best practices - Participate in upgrade retrofitting and regression testing.
Mandatory Qualifications
| 1 | 84 months of experience configuring or managing ITSM software for an IT Service Desk. |
| 2 | 60 months experience as a Service Now system administrator or implementation developer responsible for configuring the ITSM module including incident, Servce Request, Change and knowledge. |
| 3 | 24 months experience as administer or implementation developer on a ServiceNow Domain Separated environment. |
| 4 | 24 months implementation experience with serviceNow. |
| 5 | 12 months experience with the ServiceNow SPM module. |
| 6 | ServiceNow Certified System Administrator |
| 7 | ServiceNow Certified implementation Specialist |
| Required Documentation | • Résumé • Copy of Candidate Identification (i.e., Driver's License/Green Card/Visa and Passport if applicable) • Any documents referenced in the above Requested Qualifications (i.e., professional certifications, degrees, etc.) |
Disclaimer: i-Link Solutions Inc. provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. We especially invite women, minorities, veterans, and individuals with disabilities to apply. EEO/AA/M/F/Vet/Disability
Source : i-Link Solutions Inc