Software Architect - Gonzer Associates, L. J.
New York, NY
About the Job
L.J. Gonzer Associates is looking for individuals to join our pool of qualified candidates for potential assignment as a Software Architect. The Software Architect will be part of the team that will plan and develop enhancements to the client's ITSM domain separated instances. Specific tasks include:
- Research and advise on best practices and the best approach to using ServiceNow tools to meet each unique business challenge using ITSM licenses.
- Develop and configure ServiceNow to create new catalog items, workflows, reports, dashboards, email rules, and other commonly used ITSM tools to meet enhancement requirements.
- Research, develop, and enhance integrations with the client's other systems to authenticate users, consume security alerts, and export data for analytics.
- Define, at an architectural and design level of detail, technical solutions aligned with the client's business problems and ServiceNow Implementation Best Practices.
- Work with Business Analyst/Process Analyst, estimate story level of effort, monitor Developer's work, and own overall quality and delivery of development; may perform a portion of development on Stories that cannot be delegated.
- Responsible for Sprint demos and delivery of additional development artifacts, documentation, and knowledge transfer activities.
- Work collaboratively with team members to monitor for scope creep and resolve critical path technical issues and challenges.
- Help mentor Developers in relation to technical design standards and implementation of best practices.
- Participate in upgrade retrofitting and regression testing.
- 7 years of experience configuring or managing ITSM software for an IT Service Desk.
- 5 years of experience as a Service Now system administrator or implementation developer responsible for configuring the ITSM module including incident, Service Request, Change and knowledge.
- 2 years of experience as administer or implementation developer on a ServiceNow Domain Separated environment.
- 2 years of implementation experience with ServiceNow.
- 1 year of experience with the ServiceNow SPM module.
- ServiceNow Certified System Administrator.
- ServiceNow Certified implementation Specialist.
Source : Gonzer Associates, L. J.