Soft Collections and Customer Service Representative at Jobot
Newport Beach, CA 92660
About the Job
Exciting opportunity within soft Collections and Customer Service working with a world class organization for one of the best companies within the industry!
This Jobot Job is hosted by: Ba Tran
Are you a fit? Easy Apply now by clicking the "Quick Apply" button
and sending us your resume.
Salary: $28 - $31 per hour
A bit about us:
We have been recognized as one of the top companies to work for because of our awesome company culture and environment, work/life balance and continued growth and development encouragement! An environment that we are very proud of and can attribute this to our exemplary employees and leadership team. With growth, comes opportunity to continue to really strengthen our infrastructure. We are hiring for Accounting positions. Feel free to apply and speak to us about what opportunities you could be a great match for!
Why join us?
Job Details
Our company is seeking an organized and experienced Soft Collections and Customer Service Representative. This role requires a unique blend of customer service skills and financial acumen. You will be responsible for managing our accounts receivables, cash applications, and revenue reporting while providing top-notch customer service. This is an exciting opportunity to join a team that values hard work, dedication, and reliability.
Responsibilities:
1. Manage and oversee accounts receivables, ensuring timely cash collection and accurate record keeping.
2. Use Great Plains software for data entry, billing, and other financial management tasks.
3. Utilize Microsoft Excel for tracking, analysis, and reporting purposes.
4. Conduct soft collections, working with customers to resolve payment issues in a respectful and professional manner.
5. Provide exceptional customer service, handling inquiries and disputes with efficiency and tact.
6. Maintain accurate customer records, updating information as needed.
7. Process cash receipts, ensuring all payments are accurately recorded and applied.
8. Communicate with customers via email, providing clear, concise, and helpful information.
9. Resolve disputes, working with both internal teams and customers to find satisfactory solutions.
10. Contribute to the overall revenue of the company, identifying opportunities for improvement and implementing effective strategies.
Qualifications:
1. A minimum of 5 years of experience in a similar role, with a strong background in soft collections, customer service, billing, revenue management, accounts receivables, cash application, and data entry.
2. Proficiency with Great Plains software is a plus and intermediate Microsoft Excel is a must.
3. Excellent written and verbal communication skills, with a particular emphasis on email communication.
4. Proven ability to resolve disputes effectively and professionally.
5. Strong attention to detail, particularly when it comes to managing customer records and processing cash receipts.
6. A customer-focused mindset, with a proven ability to provide exceptional service.
7. Strong financial acumen, with a solid understanding of revenue management and cash collection.
8. The ability to multitask effectively, managing multiple responsibilities and tasks concurrently.
9. Excellent problem-solving skills, with a proactive approach to identifying and resolving issues.
10. A team player, with the ability to work effectively with internal teams and customers alike.
Interested in hearing more? Easy Apply now by clicking the "Quick Apply" button.
This Jobot Job is hosted by: Ba Tran
Are you a fit? Easy Apply now by clicking the "Quick Apply" button
and sending us your resume.
Salary: $28 - $31 per hour
A bit about us:
We have been recognized as one of the top companies to work for because of our awesome company culture and environment, work/life balance and continued growth and development encouragement! An environment that we are very proud of and can attribute this to our exemplary employees and leadership team. With growth, comes opportunity to continue to really strengthen our infrastructure. We are hiring for Accounting positions. Feel free to apply and speak to us about what opportunities you could be a great match for!
Why join us?
- Stable, long term, stability
- Join a well established team who is invested in your growth and success
- Substantial growth in their business Nationwide and Internationally
- Rewarding work and responsibilities
- Mostly remote work environment (Must be local to the Orange County area for once a month meetings)
- Generous Benefits
Job Details
Our company is seeking an organized and experienced Soft Collections and Customer Service Representative. This role requires a unique blend of customer service skills and financial acumen. You will be responsible for managing our accounts receivables, cash applications, and revenue reporting while providing top-notch customer service. This is an exciting opportunity to join a team that values hard work, dedication, and reliability.
Responsibilities:
1. Manage and oversee accounts receivables, ensuring timely cash collection and accurate record keeping.
2. Use Great Plains software for data entry, billing, and other financial management tasks.
3. Utilize Microsoft Excel for tracking, analysis, and reporting purposes.
4. Conduct soft collections, working with customers to resolve payment issues in a respectful and professional manner.
5. Provide exceptional customer service, handling inquiries and disputes with efficiency and tact.
6. Maintain accurate customer records, updating information as needed.
7. Process cash receipts, ensuring all payments are accurately recorded and applied.
8. Communicate with customers via email, providing clear, concise, and helpful information.
9. Resolve disputes, working with both internal teams and customers to find satisfactory solutions.
10. Contribute to the overall revenue of the company, identifying opportunities for improvement and implementing effective strategies.
Qualifications:
1. A minimum of 5 years of experience in a similar role, with a strong background in soft collections, customer service, billing, revenue management, accounts receivables, cash application, and data entry.
2. Proficiency with Great Plains software is a plus and intermediate Microsoft Excel is a must.
3. Excellent written and verbal communication skills, with a particular emphasis on email communication.
4. Proven ability to resolve disputes effectively and professionally.
5. Strong attention to detail, particularly when it comes to managing customer records and processing cash receipts.
6. A customer-focused mindset, with a proven ability to provide exceptional service.
7. Strong financial acumen, with a solid understanding of revenue management and cash collection.
8. The ability to multitask effectively, managing multiple responsibilities and tasks concurrently.
9. Excellent problem-solving skills, with a proactive approach to identifying and resolving issues.
10. A team player, with the ability to work effectively with internal teams and customers alike.
Interested in hearing more? Easy Apply now by clicking the "Quick Apply" button.
Salary
28 - 31 /year