Social Worker Assistant / Case Manager Assistant /Supports Coordinator Assistant - Family Services/Children - Community Living Services Inc

Reposted 04/28/2024

Multiple Immediate Openings - Applicants are encouraged to apply early to be considered for next round of interviews.

Job Title: Supports Coordinator Assistant - Family Services

Exempt Level 14SCA-FS 

Posted 3/28/2024

• Immediate Openings - Apply today to be considered for the next round of interviews. 

• Minimum Requirement -  Bachelor's Degree in any field and six months equivalent experience. 

• Please refer to the job description below for complete details.

Job Summary:

The Supports Coordinator Assistant - Family Services serves as an advocate and broker of supports and services for children and adults with intellectual and/or developmental disabilities. Supports Coordination Assistant – Family Services shall promote community inclusion, full citizenship, the generation of income, and networks of natural support. The Supports Coordinator Assistant - Family Services will develop resources and supports that result in the person living the life they wish to lead, being happy, healthy, and having solid relationships. The Supports Coordinator Assistant - Family Services. The Supports Coordinator Assistant focuses efforts on connecting the people supported to networks of family, friends, and meaningful relationships, and develops strategies to coordinate the individual’s personal resources with entitlements and special programs to provide economic and social place in the community.  The Supports Coordinator Assistant provides these services while adhering to Person Centered Planning, Family Centered Planning and the principles of Self-Determination, the Michigan Mental Health Code, Detroit Wayne Integrated Health Network (DWIHN) and Michigan Department of Health and Human Services (MDHHS) requirements, Self-Directed Services Technical Advisory,  CLS Guiding Principles, Code of Ethics, and professional code of ethics.

Reporting Relationship: Reports to the Supports Coordination Manager – Family Services

Essential Duties and Responsibilities:

The following list of duties is a compilation of possible services the Supports Coordinator Assistant may provide based on the needs and desires of the individual, parent, family or legal representative as evidence by adherence to the principles of person centered planning, family centered planning and self-determination.  

Assists the individual to identify S.M.A.R.T (specific, measurable, achievable, relevant, time-bound) goals and develop strategies to support the goals both logistically and financially.   Assists with goal development, fulfillment, plan implementation, and follow-up per funding requirements.

Develop/facilitate the Individual Plan of Service (IPOS)  in accordance with the person’s wants, needs and preferences. 

Meets with the person in accordance with the amount, scope, and frequency noted in their Individual Plan of Service (IPOS) and additionally, as the person’s preference/needs dictate.

After completion of the IPOS , the Supports Coordination Assistant will review the IPOS with the person for accuracy,  satisfaction, approval and signature.

Trains/in-services the person supported, their family, support providers, on the IPOS.

Links, coordinates, provides brokering, assists with implementation, and monitoring of the person’s IPOS implementation and progress, including oversight of specialty supports and services and community supports and services.

Assists with access and maintenance of entitlements. Assists the person in completing documentation required to maintain all entitlements and insurance coverage, including Medicaid, Medicare, Social Security benefits, Supplemental Security Income, Adult Home Help, Food Stamps, etc.

Assists with pro-active planning related to potential crises situations and provides crisis resolution supports as needed.

Assures that a written IPOS is readily available in the person’s home to maintain health and safety of the person. The plan should include fire safety, tornado safety, any known health risks, and personal safety recommendations.

Assists the person and family to coordinate and secure services needed to address any health concerns. Coordinates health and safety strategies, including planning related to emergency needs and coordination with health care providers. Coordinates discharge planning as needed for hospitalizations.

Assists the person to become an active and contributing member of their community.

Assists with personal empowerment and the development of self-advocacy skills.

Assists with relationship development. Assists the person in building a circle of friends, maintaining natural supports, and expanding/maintaining his/her social network.

Works collaboratively with other service providers and supporters in the person’s life to develop individualized, creative methods of service delivery specific to the person’s needs and desires.

Conducts planning and develops resources related to desired housing opportunities. Coordinates and secures housing opportunities as requested. Assists and supports the pursuit of housing, including housing identification and location, selection of roommates, application for available housing subsidies, pursuing environmental modifications, signing of appropriate documents, such as leases.

Assists the individual, family, parent or legal representative to coordinate and secure transportation as needed.

Promotes and assists the person with pursuing and securing avenues of income generation, including collaboration with Michigan Rehabilitation Services (MRS), assistance with job searches and job maintenance, and consideration of microenterprise development when appropriate.

Coordinates on-going supports with school system.  Participates in Individual Educational Planning (IEP) school transition planning related to the individual’s post-graduation aspirations.

Assists the individual, family, parent, legal representative,  and other support providers in locating and obtaining necessary community resources and utilizing natural supports as available, prior to accessing public funding. Demonstrates a commitment to the prudent use of public funds.

Assists with application and the coordination of ongoing service provision through various programs including the 1915 Waiver, Habilitation Supports Waiver, Children’s Waiver, Wraparound services, Early On, Children’s Special Health Care Services, Adult Home Help, etc.

Promotes Self-Determination as an option for all people, through public speaking tasks, including public speaking at local and statewide events. Participates in relevant workshops, seminars, conferences, trainings and in-services as requested.

Assists with orientation, training, and mentoring of CLS staff, advocates, and Independent Support Coordinators as needed.

Meets performance requirements related to job duties and service delivery. Completes required documentation in a quality and timely manner consistent with requirements of CLS agency and external funding sources.

Participates in relevant workshops, seminars, conferences, trainings, and in-services as approved by management and required by agency.

Completes timely Individual Plan of service, (IPOS), Addendums, Periodic Reviews, Integrated Biopsychosocial Assessments, Progress Notes and other documentation necessary to memorialize service delivery and identified courses of action per agency and funder’s requirements. 

Uses agency laptop computer and database programs to complete all reports and documentation.  Completes required reports and summaries of services per funding source mandates.

Meets performance requirements related to job duties and service delivery.  Completes required written reports and documentation in a quality and timely manner consistent with requirements of CLS agency and external funding sources.

Additional tasks as assigned.

Qualifications and Requirements:

Minimum of a Bachelor’s Degree in a human services field in order to advance to a Supports Coordinator after one year of supervised experience.

At least six months equivalent experience- possesses knowledge, skills, and abilities similar to Support Coordinator qualifications.  Will function under the supervision of a Qualified Support Coordinator or Support Coordination Manager.

Minimum of a Bachelor’s Degree in any field with no expectation of advancement to a Supports Coordinator.

Additional Knowledge/Skills:

Able to use initiative to plan and organize work and follow through independently to meet required timeframes with a commitment to excellent customer service.

Must be highly motivated and conscientious with a commitment to providing excellent customer service.

Ability to work well within a team atmosphere, maintain a positive attitude and willingness to learn.

Must be an enthusiastic and upbeat “people person” and have the ability to communicate effectively and establish positive relationships with co-workers, the people we support, family, legal representatives, Detroit Wayne Integrated Health Network and all stakeholders.

Evidence of a strong work ethic/history and the ability to initiate systems improvements and follow through independently. Ability to use initiative, plan, organize, work under pressure, and meet deadlines.

Ability to work well within a team atmosphere and maintain a positive attitude, willingness to learn, and embrace continuous efforts to always improve the support and services provided.

Typing and computer efficiencies required. Demonstrated skills in usage of Microsoft Office, Excel, and PowerPoint. Skills must also include proficiency in the use of Outlook and the Internet.

Knowledge of, and passion for, the principles of Person-Centered-Planning, Family Centered Planning and Self-Determination preferred.

Travel Requirement: 

Extensive scheduled and non-scheduled travel is required in executing essential duties and responsibilities of this position. Employees must provide their own transportation. Maintenance of a valid driver’s license, an acceptable driving record, and vehicle registration and insurance in compliance with State of Michigan requirements are all continuing conditions of employment. If driving a vehicle other than the one listed on file with the Human Resources Department, employee is responsible for ensuring the vehicle is registered, insured, and meets all other State of Michigan motor vehicle requirements and providing documentation as requested.

CLS policy restricts the use of an alternate driver without the express, prior written authorization of the Human Resources Director. A review of such request will be based on evaluation of HIPAA compliance issues, work restrictions, other relevant factors and whether the request will present an undue hardship to the organization.

CLS, Inc. is an equal opportunity employer. All administrative, management and supervisory personnel are directed to support and cooperate with the EEO program and other equal employment opportunity efforts. Performance will be evaluated in this regard.

Physical Demands:

This job is essentially a professional field position.  Adjusted hours are required, and extensive scheduled and non-scheduled travel is an essential function of the position. Travel to homes, schools, vocational settings, hospitals, medical offices, and other community locations, as needed, is required to execute essential job duties. Supports Coordinator may also transport individuals they support to various locations in the community.

While a significant portion of the Supports Coordinator Assistants work is conducted in the field, Supports Coordinator Assistant are expected to be available and present in the office as necessary to complete other essential duties and responsibilities.

TRAINING:  

Job specific training will be coordinated and/or provided by the Supports Coordination Manager. 

Position Description updated 1/3/24