Social Service Program Assistant I - County of Contra Costa, California

Bargaining Unit: Local 1021 - Social Services Rank & File Unit

Contra Costa County is recruiting to fill multiple Social Service Program Assistant I vacancies in the Employment and Human Services Department (EHSD).

Contra Costa County’s Employment and Human Services Department works diligently to provide the community with resources that support, protect, and empower individuals and families to achieve self-sufficiency. The department is committed to hiring candidates that share our core values of delivering an exceptional customer service experience, encouraging open communication, embracing change, practicing ethical behavior, and embracing diversity.

We are looking for someone who:

• Is enthusiastic about serving the public with exceptional customer service
• Is able to utilize conflict resolution techniques
• Is diligent about due dates and timelines
• Is capable of utilizing basic arithmetic
• Is able to conduct thorough interviews/investigations both in person and over the phone
• Is able to use modern equipment and communication tools used for business functions and program, project, and task coordination, including computers and software programs relevant to work performed
• Is able to foster a positive working relationship with co-workers and supervisors
  

What you will typically be responsible for:

• Participating in formal classroom training and on-the-job training to develop skills for eligibility determination for public assistance programs (i.e. CalFresh, CalWORKs, Medi-Cal)
• Determining initial and/or ongoing eligibility for public assistance programs (i.e. CalFresh, CalWORKs, Medi-Cal)
• Interacting with customers
• Assessing the needs of customers
• Responding to customer requests and inquiries via in-person meetings and/or by phone
• Completing eligibility related tasks in compliance with State and Federal mandates

A few reasons you might love this job:

• Helping people access the assistance they need
• Upward mobility/promotion opportunities
• Enjoying a diverse work environment

A few challenges you might face in this job:

• Demands of State and Federal mandates and timelines
• Frequent changes to policies and guidelines
• Assisting frustrated customers

To read the complete job description, please visit the website, County of Contra Costa - Class Specification Bulletin (governmentjobs.com).  The eligible list established from this recruitment may remain in effect for six (6) months.