Social Service Coordinator - The Salvation Army

Description DEPARTMENT: SOCIAL SERVICES POSITION TITLE: SOCIAL SERVICES Coordinator STATUS: NON-EXEMPT - Regular/FULL-TIME DIRECT SUPERVISOR: OPERATIONS MANAGER UNIT: SEATTLE WHITE CENTER GENERAL STATEMENT: The Salvation Army is a branch of the Christian Church, and the ultimate goal of all programs is the spiritual regeneration of all people. MISSION STATEMENT: The Salvation Army, an international movement, is an evangelical part of the universal Christian church. Its message is based on the Bible. Its ministry is motivated by the love of God. Its mission is to preach the gospel of Jesus Christ and to meet human needs in His name without discrimination. FUNCTION OF POSITION: Creates all paperwork and maintains records of cases/clients. Works with other Social Service agencies to develop inter-agency relationships working within the guidelines of The Salvation Army. Responsible for ordering, disbursing, and maintaining food inventories from FEMA funding and Gifts in Kind. Including grant writing, supervising staff, volunteers, and interns related to social services. This position entails the development and management of government and private contracts and assistance programs funded by public and private agencies and TSA. The department head is responsible for ensuring that all programs under the Social Services Department meet contract specifications/guidelines and TSA policies and procedures, including TSA Social Service Standards. The Director is responsible for developing, managing, and staying within budget for all the social services programs, including ensuring billing and accuracy with contract guidelines. SCHEDULE: Monday - Friday with occasional evenings, weekends, holidays This job has some flexibility 7:30 am - 4 pm or 8 am - 4:30 pm. EDUCATION & EXPERIENCE: + A Bachelor's degree or higher in social work or related field or three years supervisory experience preferred. + An AA degree in social work or a related field Is acceptable with five years of progressively responsible management and supervisory experience in the combined fields of social work, personnel, and fiscal management. QUALIFICATIONS + Applicants must be at least 21 years of age or older and have a current WA Driver License + Must be able to clear the Motor Vehicle Records check. + Applicants must comply with the child protection policies of The Salvation Army. + An understanding and acceptance of The Salvation Army's mission, philosophy, program, and practices. + knowledge of the target population + Excellent verbal and written communication skills + Ability to plan, direct, and evaluate the work of subordinates. + Ability to work independently or with other staff members. + Ability to keep calm in demanding situations. + Preferably will have First Aid & CPR certification, Food Handlers permit, and Bloodborne Pathogens training. This can be obtained within the first 90 days of employment + Applicants must have experience working with volunteers and employees in either a team or supervisory role. + Knowledge of landlord/tenant law in Washington State and Fair Housing law + Demonstrate leadership ability. + Ability to understand and comply with The Salvation Army policies regarding disbursement of funding. + Detail-oriented, Self-starter, and Team Player. + Ability to schedule work and complete tasks with minimal supervision. + Flexible in work habits. Must be able to work with co-workers, assist where needed, and supervise staff. + Must have good customer service skills, networking skills, and the ability to positively represent The Salvation Army + Ability to communicate with clients in a positive and unbiased manner. + An ability to "defuse" or negotiate situations involving frustration, antagonism, anxiety, and non-compliance. + Ability to be culturally and socially sensitive to all people as there is frequent contact with people from diverse backgrounds. + Ability to work in a fast-paced environment and maintain poise under pressure. + Must be able to assign duties, weekly staff schedules, scheduling breaks, breaks, and any other necessary training. + Have excellent interpersonal skills, with emphasis on effectively working in a team environment and with a diverse population. + Communicate effectively both written and orally; strong, accurate use of the English language. + Have a positive and professional demeanor when relating to participants, staff, and agencies. Directors are expected to set an example for other staff and volunteers. + Any other job-related duties as assigned by the supervisor. ESSENTIAL DUTIES AND RESPONSIBILITIES: Administrative Duties + Answer and/or respond to all Social Service telephone calls & emails. + Recruit and train volunteers for Social Service needs. + Interview, screen, and make appointments for those seeking assistance. + Prepare client files and records, making copies of all necessary identification and information regarding client circumstances. + Maintain current and accurate computer files and statistical data. + Keep an accurate record of funding received and disbursed. Complete monthly reports to DHQ and Accounting. + Order and maintain food supplies from FEMA funding. Prepare food boxes. + General knowledge of business protocols + Grant research and work with DHQ and Corps Officers regarding available grants + Coordinate the Christmas Assistance Program and assist with other seasonal programs, community programs, projects, and office tasks when necessary or requested by the Corps Officer or Operations Manager. + Responsible for the proper recording, disbursing, and reporting of in-kind donations. + Oversee the food banks' intake of food, driver's schedules, and distribution. + Manage a caseload for up to fifteen families at a time. + Coordinate the implementation of all social service programs, including but not limited to the food pantry, community meals, clothing, and furniture vouchers, utility and rental assistance, cooling and warming center, seasonal assistance, and local emergency disaster services. + Coordinate the various Corps seasonal programming, such as summer youth camp registration, Back-to-School assistance, cooling and warming center, Thanksgiving food assistance, Christmas toy registration, and distribution of toys. Business Details + Work with other Corps Social Service caseworkers and network with Social Service Agencies outside The Salvation Army. + Turn in weekly statistics to the Corps Officers and/or Corps Receptionist using the Wellsky, compile appropriate monthly statistics, and turn them in to the Corps Receptionist and/or Corps Officer before the first Monday of each month. + Coordinate any need for a driver and vehicle with the Corps Officers and the Operations Manager. + Be available as a "fill in" driver for the food bank, Senior Center, kettle routes, and other Salvation Army programs, if needed. + Manage any other business items that may arise in connection with any Social Services Programs. + Work with Corps Officers and all programs regarding food needs. + Pull food that is needed for programs. + Create partnerships, collaborate with other entities, and coordinate resources. + Build partnerships with local businesses. + Maintain and develop new partnerships for our in-kind donations. + Submit required statistical and other requested reports accurately and timely. + Attend relevant seminars/conferences as instructed. + Network with other agencies to refer clients effectively and follow up to meet clients' needs. + Keep abreast of community issues and services by visiting other community agencies. Personnel + Have weekly one-on-ones with staff. + Approve timesheets and request time off weekly for direct reports + Complete reviews as necessary + Keep proper documentation regarding personnel. Volunteers + Provide supervision for volunteers, assigning duties, scheduling, and providing discipline when necessary. + Recruit, interview, and make recommendations regarding volunteers for the social services programs. Facility and Equipment Maintenance + Be sure the facility is ready for any social service activities i.e. food pantry, warehouse, and other areas. + Maintain all equipment that is used by social service i.e. walk-in refrigerator, walk-in freezer, both refrigerators located in the warehouse and the pantry, and the freezer located in the pantry. + Clean both refrigerators located in the warehouse and the pantry, and the freezer located in the pantry weekly. + Mop and sweep the pantry once the pantry is closed daily. + Breakdown boxes daily. + Empty trash cans that are located in the warehouse, laundry room, and pantry daily. + Ensure that all trash is separated i.e. compost, recycle, trash. Ensure that staff and volunteers are aware of how to dispose of trash in the same manner. + Notify the Property and Maintenance Technician of repairs or special janitorial needs. Pathway of Hope + Learn and implement the Pathway of Hope program for those we serve at the Seattle White Center + Identify clients who qualify for the Pathway of Hope program. + Set up interviews for clients who qualify. + Keep accurate records of client's participation. + Keep Corps Officers up to date with how the clients are doing. Client Engagement + Ability to empathize with and advocate for low-income and vulnerable people and to maintain professional boundaries and confidentiality. + Greet clients when referred by the receptionist. + Create a welcoming environment for clients. + Serve and distribute all resources to clients in an equitable way. Christmas Responsibilities + Work with Corps Officers in the setup of Christmas Angels. + Work with Corps Officers in setting up Angel Tree in TSAMM + Assist with Kettle driving, pick-up, and drop-off of workers and kettles. + Manage Christmas Angels sign-ups. + Keep records of all Gift-in-Kind donations monetary and tangible for Christmas - report this to Corps Officers and DHQ. + Work with Corps Officers in finding locations for Christmas tags. + Report gift cards given at distribution to DHQ. + Pick up Christmas gifts. KNOWLEDGE, SKILLS, AND ABILITIES: + Ability to quickly learn and apply new information/skills. + Ability to demonstrate leadership abilities. + Possess or obtain within 90 days of hire a current Red Cross First Aid and CPR certificate card. + Must complete and adhere to Protecting the Mission requirements and guidelines, including the ability to pass a TSA background check. + WA State Food Worker's Card must be attained within one month of employment. + Willingness to serve a diverse population. + Sensitivity to and understanding of the comprehensive mission of The Salvation Army + Strong verbal and written communication skills + Ability to work independently and as part of a team. + Self-motivated with the ability to work with minimal supervision. + Ability to work in a challenging environment and maintain poise under pressure. + Ability and willingness to keep information confidential. + Ability to work with diverse age groups. + Ability to de-escalate confrontational situations. SOFTWARE-RELATED SKILLS: + Microsoft Office, including Word, Excel, Teams, and Outlook (email and calendar)- Required + Data Entry - able to learn skills required to enter clients. + Knowledgeable of basic internet skills + Lotus Notes + Working knowledge of integrated database applications and ability to use new software programs with basic training. PHYSICAL REQUIREMENTS: + Ability to sit, walk, stand, bend, squat, climb, kneel, and twist on an intermittent or continuous basis + Ability to grasp, push, and pull objects such as files, and file cabinet drawers, and reach overhead + Ability to use hand to finger, handle or feel objects, tools, or controls; + Ability to operate the telephone + Ability to operate a desktop or laptop computer + Ability to lift 20 lbs. + Ability to access and produce information from a computer + Ability to understand written information + Ability to operate a motor vehicle Qualified individuals must be able to perform the essential duties of the position with or without accommodation. A qualified person with a disability may request a modification or adjustment to the job or work environment in order to meet the physical requirements of the position. The Salvation Army will attempt to satisfy requests as long as the accommodation needed is reasonable and no undue hardship would result. "The Salvation Army will comply with all governmental orders and any contractual obligations relative to COVID-19 safety measures, including mandatory vaccination of staff, if required. The Salvation Army will consider requests for exemptions from any such requirements on either religious or medical grounds." A generous benefits package is included with full-time positions: paid holidays, vacation time, sick time, and medical, vision, and dental insurance. Health Insurance: Low bi-weekly premiums for employee-only coverage, Kaiser HMO for those residing in a Kaiser service area, Anthem EPO/PPO is available for those residing outside a Kaiser service area. Voluntary +1 and +family coverage at additional cost. Delta Dental DHMO and DPPO dental insurance are offered. Life and Voluntary Options: An employer-paid life insurance policy covers employees. Voluntary supplemental life, short-term and long-term disability plans are available. Retirement Plans: Employer-funded Money Purchase Pension Plan (Defined Contribution Plan) 50% vested at five years eligible service time. Plus, an employee-funded voluntary 403(b) option. Parental Leave: The benefit is 40 hours of Paid Leave for qualifying events. Sick Leave: 12 days of Sick Leave annually accruing from day one, eligible for use after three months' service time. Paid Vacation: Two weeks annually, accruing from day one, for non-exempt positions.Four weeks annually, accruing from day one, for exempt positions.Accrued vacation is eligible for use after six months' service time. Paid Holidays: 13 designated holidays + 1 floating holiday per year The Salvation Army is an equal-opportunity employer. Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)