SMB Account Manager - Ally Logistics

Our Sales team is seeking an SMB Account Manager who will support, maintain, and develop small to medium-sized customer accounts. This role will serve as both an Account Manager and Account Assistant for a book of multiple small to mid-sized accounts and will manage the day-to-day responsibilities required to support this book. The ideal candidate for this position will enjoy building and maintaining strong relationships with many customers!

The Ally Logistics team is committed to hustling each day, because #HUSTLE means something more here. Our mission as a company is To Move Freight, Better. This mission bleeds into everything we do, as we are continually on a quest for better - better service, better communication, better culture, better technology, better growth. Click here to learn more about what it's like to work at Ally Logistics.

KEY ATTRIBUTES FOR SUCCESS:

• HUMBLE: Confidence is key, but so is humility. Our #HUSTLE values say it all.
• HUNGRY: A healthy sense of competition is a necessity here. We're seeking individuals who are striving for both professional and financial success, and who are seeking any and all opportunities for growth.
• SMART: We're looking for individuals who are resourceful and organized problem-solvers, diving head first into problems rather than straying away from them.

PRIMARY JOB DUTIES:

• Develop and implement strategies with Account Teams and Sales Leadership to maximize and strengthen relationships with all customers
• Assist in Developing customer SOP's
• Assist in escalated situations with customers and aid in providing solutions
• Communicate potential issues and concerns with the operations team
• Review new and upcoming accounts
• Set weekly check-ins with leadership
• Effectively communicate team needs to leadership
• Professional communication both internally and externally
• Understand the urgency and risk of each individual account
• Set expectations internally for all personnel involved with SMB accounts
• Willingness to coach and take ownership of all assigned accounts
• Assist in after-hours coverage where needed
• Cross-functional collaboration

DAY TO DAY RESPONSIBILITIES:

• Professional and efficient communication with operations (i.e. Proactive update requests, collecting paperwork, monitor tracking updates)
• Professional and efficient communication with customers (i.e. Providing updates to delays upon request, proactive updates, quoting)
• Bid on ALL spot market opportunities that fit Ally's capabilities
• Utilize leadership for all questions and concerns regarding an account
• Bring all escalations to Customer Success and Customer Issues email distros
• Ensure loads are being built and scheduled in a timely manner
• Close loads out in a timely manner
• Respond to billing needs (POD, lumper, etc)
• Create Customer SOPs for ALL accounts
• Set up customer calls and check-ins
• Determine the best equipment type (i.e. Could this be partial?)

COMPENSATION:

This position will earn a $50K base salary + additional commissions.

BENEFITS & PERKS:

• Health / Dental / Vision Insurance Plans
• 401K Plan with Employer Match
• Life Insurance Plan (100% employer paid)
• PTO Plan (3 weeks PTO for new employees, grows with tenure)
• 6 paid holidays
• Paid Maternity Leave (3 months) and paid Paternity Leave
• Free professional coaching through Boon Health
• Baby-feeding support and on-site Mother's Lounge through Pumpspotting
• Comprehensive training program
• Commitment to defend employees who have signed predatory non-competes (Learn more here)
• Ongoing, in-house professional development
• In-office gym complete with strength and cardio equipment as well as Peloton bikes
• On-site espresso machine and snack machine
• On-site golf simulator

QUALIFICATIONS:

A successful candidate must possess the following traits/skills:

• Experience in maintaining and developing accounts
• Minimum 2 years of industry experience
• Alignment with Ally's #HUSTLE values
• Strong written and verbal communication skills
• Must be comfortable in a fast-paced and high-energy environment
• Willingness to coach and be coached
• Strong detail orientation
• Conflict management and resolution skills
• Organized
• Positive attitude
• GRIT
• Ability to multitask

ADDITIONAL INFO:

• This is NOT a remote position.
• A cover letter is highly recommended, even if it's brief. Tell us why you are a fit!
• Signing a non-compete agreement is NOT a pre-requisite for employment. However, we do require all employees to sign our standard non-solicit and confidentiality agreement.

ACCOLADES & INDUSTRY AFFILIATIONS:

• One of the Inc. 5000 fastest-growing companies four years running
• One of West Michigan's Best and Brightest Employers
• Member of Women in Transportation