Small Group Journeys Sales Assistant - Abercrombie & Kent USA

Position Summary

Support Small Group Journey Travel Consultants by handling administrative-related functions in support of higher sales conversions and increased service levels. Coordinate with guests, Travel Advisors, and Destination Management Companies (DMC) regarding any booking-related functions.

Responsibilities and Accountabilities

• Assist Small Group Journey Travel Consultants with the following tasks:
• Custom extensions as identified by the Travel Consultant, coordinated with DMC, produce custom extension itineraries.
• Notify and collect payment for all bookings with balances past due.
• Call guests/Travel Advisors to collect missing information and itinerary details.
• Enter all data from Guest Information Forms into the reservation system including but not limited to passport, medical conditions, and flight information.
• Verify all flight details are correctly coordinated with land services booked and adjust transfers as needed.
• Identify gaps in services as a result of flight information received and act accordingly.
• Review Travel Consultant Quality Check and Insurance Reports and action promptly.
• Prepare correspondence emails for the Travel Consultant when advised through Product Memos, etc.
• Coordinate Signature Program Design Your Day follow-up and send advising recaps to DMC.
• Communicate directly with the guest/Travel Advisor answering general questions not related to sales/revenue-generated items.
• Collaborate with all internal departments and DMCs to facilitate the booking process.
• Assist Guest Relations when post-tour issues require investigation into historical documentation.
• Special projects or other related duties as required.

Requirements

Skills and Abilities

• Professional verbal/written communication skills and phone demeanour.
• Strong multi-tasking skills and flexibility required.
• Detail-oriented with excellent organizational skills.
• Good judgment and problem-solving skills
• Ability to work in a team environment.
• Intermediate computer skills required (Microsoft Office) and ability to quickly master new technologies.
• Must be able to perform basic mathematical computations.
• Must read/write/speak English.

Education and Experience

• High School Diploma required.
• Travel School, College Degree, or related experience preferred.

Special Requirements

• Evening, weekend, and approved overtime may be required.

Pay Range

• $39,000 to $42,000 annually, with additional earning potential through sales incentives.

Benefits

• A&K offers a large portfolio of competitive benefits to all eligible, fulltime employees including a sales incentive plan. Some benefits are provided at no cost to the employee, such as group life insurance, short-term and long-term disability, and travel discounts through use of an IATAN Travel Professional card. Other elective benefits include medical, dental, and vision insurance, supplemental life insurance, pre-tax healthcare and dependent FSAs, and a 401(k) plan with generous company match.