Slot Technician - Viejas Casino & Resort

GENERAL SUMMARY

The Slot Technician is responsible for maintaining the slot product including the installation, configuration, maintenance, repair, relocation and removal of slot machines. The slot product consists of machines manufactured by a myriad of different manufacturers, each with multiple generations of products with an array of platforms and operating systems. The Slot Technician is also responsible for the maintenance, troubleshooting and repair of peripheral devices installed in slot machines such as bill validators, thermal ticket printers, digital displays and player tracking equipment. As the modern gaming floor is a network environment, Slot Technicians are also required to troubleshoot network / communications equipment such as managed switches and progressive equipment. Additionally, team members are responsible for the training and development of other team members. Typically, newer / junior team members are trained by established, senior team members. This is a general summary and is not inclusive of all responsibilities and / or tasks performed by Slot Technicians.

CORE SCOPE OF POSITION

• Repairs and performs preventive maintenance on slot machines, slot accounting/player tracking equipment, slot signage, progressive controllers and displays, bill validators and replacement or repair of wires, cables, and fiber optics
• Installs, programs, troubleshoots, and configures slot machines of various manufacturers
• Thoroughly and accurately documents all repairs made
• Provides training to other team members
• Promotes teamwork within the Slot Operations department and with all other departments
• Reads and interprets all available technical manuals and schematics
• Contributes to technical documents, as needed.
• Stays current with advancing slot related technologies
• Maintains security of keys and safeguards company assets
• Adheres to all laws, local state and federal regulations, , policies and procedures, standard operating procedures; reports violations to the appropriate authority, typically a supervisor within the department

• Maintains current knowledge of casino related equipment, support equipment, new games, systems, and modifications to existing equipment
• Takes initiative to resolve issues and escalates, as necessary
• Attends all scheduled team member meetings and trainings
• Maintains knowledge of company services and players’ club program
• Adheres to all hygiene and safety standards; ensures that a clean, safe, hazard-free work environment is maintained
• Performs other assignments as required

STYLE SERVICE COMMITTMENT

All Team Members commit to delivering Viejas STYLE Service, our own unique delivery of hospitality service that creates an experience our Guests never want to leave. As a Viejas Team Member, your commitment to and upholding of --- these standards is important and necessary to ensure Viejas is a place our Guests and Team Members enjoy as a place to stay, play, dine and work!

INTERACTION

• Interacts with internal and external guests with a positive attitude and professionalism at all times.

SUPERVISION

• Does not provide supervision to others.

KNOWLEDGE AND SKILLS

• Use of hand tools, power tools and electronic test equipment
• Demonstrated strength of teamwork, interpersonal relations/guest service skills
• Computer literate with working knowledge of Microsoft Word and Excel
• Strong organizational skills.
• Multi-tasking and attention to detail
• Strong problem-solving skills
• Must be a self-starter with the ability to adapt to change
• Ability to work various shifts, days, nights, or weekends

EDUCATION/CERTIFICATION

• Must be 21 years or older.
• High School Diploma or equivalent.
• Documented electronic, electro-mechanical, or mechanical training and experience preferred

EXPERIENCE

• 2 or more years of electronic, electro-mechanical or mechanical repair/maintenance or a combination of education and experience
• Preference given to applicants with:
1. Slot technical experience
2. Slot operations experience
3. Arcade / amusement technician, Information technology, automotive technician, fiber optics and / or other technical background / experience