Slot Floor Cashier - Apache Casino Hotel

Job Description

Position: Slot Floor Cashier

Department: Slot

Reports to: Slot Shift Manager or Supervisor

FLSA Status: Non-Exempt, Hourly

Minimum Qualifications

• High school diploma or GED preferred. Technical school or formal apprenticeship may be required.


• Cash handling experience preferred


• Working knowledge of Microsoft Office products


• Written and oral communication skills, with the ability read, write and to interpret a variety of instructions furnished in written, oral, diagram, or schedule form

Essential Functions

• Portray a positive attitude under all circumstances, understand and represent the core values of Apache Casino Hotel and live the mission of providing exceptional service at all times


• Provide directions, assistance, and/or information as may be required to ensure guest satisfaction


• Redeem payout tickets for guests in accordance with casino policies


• Provide support and service to casino guests and visitors


• Monitor the operation of all electronic gaming devices on the casino floor to ensure maximum guest satisfaction


• Ensure machines and equipment are maintained in a clean and functional manner


• Resolve guest disputes in accordance with authority or contact the reporting senior who may be able to solve the issue


• Ensure compliance with all applicable regulations, laws, internal policies/procedures, and casino and cash control policies, practices and protocols


• Demonstrate an upbeat and outgoing demeanor while on the casino floor, promoting outstanding guest relations


• Maintain a neat, clean and well-groomed appearance (specific standards may apply departmentally based on uniform requirements). Where uniforms are required, they must be clean and pressed at the beginning of each shift


• Must be able to work effectively with peers, staff members, and regulatory agency personnel


• Perform other related duties as may be assigned

Core Competencies

• Adhere to and act in accordance with all casino policies and procedures, and applicable federal, state and local regulations


• Understand and comply with the Eye Hi Goodbye program


• Competency to follow detailed procedures and ensure accuracy in documentation and data; carefully monitor processes; concentrate on routine work details and organize and maintain a system of records


• Ability to clearly present information verbally and in writing; read and interpret complex information; actively listen and talk with guests and team members


• Aptitude to stay informed of current industry trends; learn and apply new concepts and demonstrate career self-reliance; identify areas of opportunity and set and monitor self-development goals


• Demonstrate a high level of service delivery to ensure guest and team member satisfaction; handle service failures and prioritize guest and team member needs


• Capability to remain open-minded and change opinion on the basis of new information; perform a wide variety of tasks and change focus quickly as demands change; manage transitions effectively from task to task; adapt to varying team member and guest needs


• Prepare for known problems and opportunities in advance; willingness to undertake additional responsibilities and respond to situations as they arise


• Maintain high standards despite pressing deadlines; produce accurate work product; test new methods thoroughly; reinforce excellence as a fundamental priority


• Capable of using tact, maintaining confidences, and fostering an ethical work environment; giving proper credit to others, and handling situations honestly


• Ability to adapt behavior to others’ styles, interact with people who have different values, culture, or backgrounds, be of service to difficult people, optimize the benefits of having a diverse workforce


• Able to develop rapport with others and recognize their concerns and feelings; build and maintain long-term associations based on trust; help others


• Act in accordance with established guidelines; follow standard procedures in crisis situations; communicate and enforce organizational policies and procedures; recognize and constructively conform to written rules or practices


• Share due credit with team members; display team spirit, enthusiasm and promote a friendly group working environment; work closely with other departments as necessary; support group decisions and solicit opinions from fellow team members


• Ability to operate various types of equipment used in your department, for example personal computers, printers, copy machines, facsimile machines, and telephone

Physical Demands and Work Environment

The physical demands and work environment characteristics described are representative of those that must be met by a team member to successfully perform the essential job functions.

While performing job duties the team member stands for prolonged periods, and uses hands to finger, handle, or feel, reach with hands and arms, and talk or hear. The team member is required to walk, and occasionally climb or balance, and stoop, kneel, crouch, or crawl. The team member must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

While performing job duties the team member is regularly exposed to risks associated with travel between buildings and back and forth to other areas as may be required due to business demands. The team member is occasionally exposed to fumes or airborne particles, including second-hand environmental smoke. The noise level in the work environment varies from light to moderate, and there are fluctuations in lighting due to flashing lights from slot machines and band lighting.

At a minimum, the selected candidate will be required to pass a background check and drug-screening test, and obtain a gaming license.