Skate Rink Assistant Manager - Viejas Casino & Resort

GENERAL SUMMARY

The Skate Rink Assistant Manager is responsible for assisting VOC Operations Management with the day-to-day operations of the skating rink to ensure that team members meet the expectation of the organization and the guests’ needs.

CORE SCOPE OF POSITION

• Manages daily schedule, assigns job tasks, and set clear objectives and expectations for Skate Rink staff and trains staff to perform quality work.
• Ensures staff is trained in all departmental procedures, rules, regulations, and standards.
• Monitors and reviews job performance and provides timely feedback designed to continuously improve individual and team performance including writing and delivering formal corrective action.
• Manages team members equitably based upon performance and does not show favoritism.
• Quickly and effectively deals with inappropriate behavior or individual affecting the team.
• Conducts pass down of relevant or critical information to relief team member before going on break or at the end of shift. Steps in and assists with front-line duties when necessary.
• Offers suggestions and solutions to issues, recommends changes to departmental policies and procedures to improve efficiency and performance.
• Ensures the new team members are effectively integrated into the work group.
• Manages cash to include opening and closing of cash registers. Counts and verifies accuracy of cash.
• Maintains accurate control sheets and records any variances.
• Makes daily deposits and recording of revenue.
• Supervises and monitors (on skate rink) the public skating sessions and ensure safe environment is maintained.
• Monitors the skate rink conditions and oversees the general maintenance.
• Participates in skate operations efforts such as renting and dispensing rental skates, cleaning skates with cloth or buffing tools and placing them on the shelf according to size.
• Keeps surrounding work area clear and free from trash, debris, glasses, plates, etc.This includes floors (vacuuming/sweeping), walls, fixtures, tabletops, counter tops, seats and service areas.
• Cleans restrooms, which includes taking out the trash, cleaning the mirrors and floors, wiping down the sink, etc.
• Manages skate rink inventory and supplies, including skates, merchandises, store materials, etc.
• May be required to work special events outside regular operational hours.
• Ensures that a clean, safe, hazard-free work environment is maintained.
• Adheres to all company and department policies, procedures, and standard operating guidelines
• Performs other duties as assigned.

STYLE SERVICE COMMITTMENT

All Team Members commit to delivering Viejas STYLE Service, our own unique delivery of hospitality service that creates an experience our Guests never want to leave. As a Viejas Team Member, your commitment to and upholding of --- these standards is important and necessary to ensure Viejas is a place our Guests and Team Members enjoy as a place to stay, play, dine and work!

INTERACTION

• Interacts with internal and external guests.

SUPERVISION

• Does provide supervision to other team members.

LEADERSHIP

• Is a role model of the Viejas’s service culture.
• Leads by example and creates strong morale and engagement in his/her team.
• Communicates company and departmental goals and fosters open communication across the department.
• Fosters a culture of accountability, providing regular feedback to team members, including celebrating successes and addressing areas needing improvement.
• Manages conflict effectively; listens and assesses situations; takes action to resolve.

KNOWLEDGE AND SKILLS

• Excellent ice skate and roller skate skills preferred.
• Excellent verbal, written, and interpersonal communication skills, including the ability to interact effectively with children.
• Bilingual in Spanish is a plus.
• Demonstrated high degree of good judgment.
• Proficient in using Microsoft Office Suite.
• Knowledge of proper cash handling procedures.
• Knowledge of opening and closing procedures.
• Must be able to take initiative and demonstrate accountability and reliability.
• Responsible, dependable, enthusiastic, and works well with others.
• Ability to work regularly outdoors in inclement weather, including but not limited to rain, hail, snow, wind, and extremely cold weather.
• Ability to work in a professional high-pressure environment while demonstrating and maintaining good personal relation/people skills and a positive attitude.
• Ability to multitask and work well under stress.
• Must be a self-starter and able to adjust to change.
• Must be able to work flexible hours during the day or evening including weekends, holidays, and all blackout dates.

EDUCATION/CERTIFICATION

• Associate degree preferred.
• California driver’s license required.

EXPERIENCE

• Must be age 21 years of age or older.
• 2 to 5 years of related experience is required.
• Supervisory/management experience required.