Site Reliability Engineering Manager - NCR VOYIX

About NCR VOYIX


NCR VOYIX Corporation (NYSE: VYX) is a leading global provider of digital commerce solutions for the retail, restaurant and banking industries. NCR VOYIX is headquartered in Atlanta, Georgia, with approximately 16,000 employees in 35 countries across the globe. For nearly 140 years, we have been the global leader in consumer transaction technologies, turning everyday consumer interactions into meaningful moments. Today, NCR VOYIX transforms the stores, restaurants and digital banking experiences with cloud-based, platform-led SaaS and services capabilities.




Not only are we the leader in the market segments we serve and the technology we deliver, but we create exceptional consumer experiences in partnership with the world’s leading retailers, restaurants and financial institutions. We leverage our expertise, R&D capabilities and unique platform to help navigate, simplify and run our customers’ technology systems.




Our customers are at the center of everything we do. Our mission is to enable stores, restaurants and financial institutions to exceed their goals – from customer satisfaction to revenue growth, to operational excellence, to reduced costs and profit growth. Our solutions empower our customers to succeed in today’s competitive landscape.




Our unique perspective brings innovative, industry-leading tech to all the moving parts of business across industries. NCR VOYIX has earned the trust of businesses large and small — from the best-known brands around the world to your local favorite around the corner.




Site Reliability Engineer Manager - On-Stie Atlanta, GA USA




NCR Voyix is quickly accelerating its adoption of GCP and Azure Cloud technologies, so our applications can provide our customers with the enterprise grade performance and availability they have come to expect. The Site Reliability Engineer (SRE) role will be building tools and providing subject matter expertise the Restaurants business unit. We’ve taken an “automate everything” approach to building, deploying, and operating their services. You’ll get to establish yourself as a technical leader by utilizing a broad range of industry leading technologies and use automation to help improve product availability. This will in turn help drive the acceleration of Restaurant software portfolio.




Responsibilities:



+ Manager of newly initiated High Availability Disaster Recovery team


+ Engage with stakeholders at all levels to shape and influence the HA and DR strategy


+ Lead and mentor a team of engineers, promoting a culture of continuous improvement, and collaboration


+ Establish and enforce top-level coding standards, practices, and development methodologies


+ Promote innovation and the adoption of new technologies and practices within the team


+ Provide guidance on performance management, professional development, and training to help team members grow


+ Coordinate with other departments (Development, QA, Product) to align system capabilities with business needs and objectives


+ Manage concurrent projects and engineering staff to ensure project timing is maintained.


+ Ensure customer success by delivering quality solutions on schedule and within budget parameters


+ Allocate resources as necessary to ensure success for all business requirements (cost, timing, quality, etc.)


+ Define and track KPIs for the team





REQUIRED EXPERIENCE:



+ Bachelor’s degree in computer science or equivalent


+ Excellent analytical, problem solving, and communication skills


+ Exceptional understanding of software architecture, design patterns, and best practices


+ 10+ of professional experience in Site Reliability Engineering, Dev Ops, or Software Development role


+ 5+ years of experience working with GCP/Azure Cloud infrastructure/network


+ 5+ years of experience working with GCP/Azure Cloud project/subscription constructs


+ 5+ years working with CI/CD tools and technology (Jenkins, Github Actions and Artifactory)


+ 5+ years working with IaC/CM technology (Terraform, Ansible, Helm, and Chef)


+ 5+ years of working with Cloud SQL databases


+ Experience with enterprise level applications


+ Ability to document and publish recommendations and guidance





ADDITIONAL SKILLS:



+ Production implementation of disaster recovery strategies for cloud applications


+ Automation of disaster recovery failover processes (DNS, load balancers, health checks)


+ Proven track record of leading major projects


+ Troubleshoot and diagnose issues in complex systems with future improvement in mind


+ Manage systems deployed in Kubernetes driven hosting environments and IaaS virtual machine topologies


+ Experience with GKE and AKS


+ Experience with Flux CD and Argo CD


+ Experience with Microsoft SQL Server, BigQuery, PostgreSQL, Bigtable, and/or Cosmos DB


+ Experience with following tools: Jenkins, Sensu, Datadog, Filebeat


+ Experience in configuring Kafka, Cassandra, Hadoop/YARN, and Zookeeper


+ Significant experience with at least one traditional development language (go, c#, ruby, python, java, etc.)


+ Significant experience automating tasks with a shell language (bash, PowerShell)


+ Expertise in architecture, installation, implementation, integration, security, and administration in a multi-platform system in remote data center environments


+ Experience with agile concepts, especially Scrum


+ Experience of using Jira and Confluence









Offers of employment are conditional upon passage of screening criteria applicable to the job




EEO Statement


Integrated into our shared values is NCR Voyix’s commitment to diversity and equal employment opportunity. All qualified applicants will receive consideration for employment without regard to sex, age, race, color, creed, religion, national origin, disability, sexual orientation, gender identity, veteran status, military service, genetic information, or any other characteristic or conduct protected by law. NCR Voyix is committed to being a globally inclusive company where all people are treated fairly, recognized for their individuality, promoted based on performance and encouraged to strive to reach their full potential. We believe in understanding and respecting differences among all people. Every individual at NCR Voyix has an ongoing responsibility to respect and support a globally diverse environment.




Statement to Third Party Agencies To ALL recruitment agencies: NCR Voyix only accepts resumes from agencies on the preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR Voyix employees, or any NCR Voyix facility. NCR Voyix is not responsible for any fees or charges associated with unsolicited resumes




“When applying for a job, please make sure to only open emails that you will receive during your application process that come from a @ncrvoyix.com email domain.”





Help us run the world's top brands.




At NCR Voyix (http://www.ncr.com/) , we specialize in turning routine transactions into meaningful connections. With a rich history (http://www.ncr.com/about/history) of innovation, we've been at the forefront of problem-solving through technology. Operating globally in over 30 countries, we lead in Retail, Restaurant, Digital banking, and Payments. Our solutions optimize banking operations, streamline restaurant services, enhance retail interactions, and foster trust through secure payment systems.




We take pride in our strong culture (http://www.ncr.com/about) and a history of providing robust career paths. Come work for a leading technology company where you can grow your career. Join us and be part of revolutionizing transactions across these pivotal industries.