Site Reliability Engineer-Raleigh, NC - Georgia IT Inc.
Raleigh, NC
About the Job
Site Reliability Engineer
Location: Raleigh, NC
6 months Contract
Rate: $50/hr. on w2
US Citizen and Green Card, H4-EAD only
Job Description:
The Principal Responsibilities of this position are:
General skillsets required for the role:
Location: Raleigh, NC
6 months Contract
Rate: $50/hr. on w2
US Citizen and Green Card, H4-EAD only
Job Description:
The Principal Responsibilities of this position are:
- Work as a member of the US Support group - participating in weekly shifts and weekend rotes.
- Work in conjunction with the support team members to deliver high quality customer service-oriented support and maintain a stable & efficient production environment.
- Provide in-depth 1st/2nd line application support for production issues from initial client contact through to resolution, including root cause identification and implementing preventative action. Influence the global team by example and encouragement.
- Analyze moderate to advanced inquiries and lead problem resolution.
- Handle production incidents, resolve independently or ensure appropriate ownership within support and development teams (including accurate logging/detail gathered for reporting purposes). Ensure clients and management are kept up to date.
- Actively identify areas where support queries can be reduced, and identify, document and potentially implement (small scale) solutions and encourage the global team to do this.
- Ensure that down-time in the trading environments is minimized, whilst dedicatedly monitoring application status against service levels, addressing any issues or leading amendment discussions/negotiations.
General skillsets required for the role:
- ITIL certification/deep understanding of ServiceNow.
- Good understanding of Geneos/Monitoring tools.
- Fluency in SQL, Linux/shell scripting and/or other programming languages.
- You have deep understanding of the full software development lifecycle.
- Relevant experience in application support in a Front Office/Trading environment.
- You have experience in a client driven technology role working as part of a global team.
- Excellent written and verbal interpersonal skills and strong communication skills.
- You demonstrated ability to support demanding users with proven ability to handle pressure.
- Strong analytical and problem-solving skills.
- Ability to operate in a global team environment.
- Proven ability to assimilate and apply information rapidly and effectively.
- Willingness to learn both the technology and business.
- You are a self-starter with proven experience of ability to multi-task, being able to prioritize and follow through on tasks.
Source : Georgia IT Inc.