Site Reliability Engineer II - Apptio - OneTen Coalition

Introduction
At IBM, work is more than a job - it's a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you've never thought possible. Are you ready to lead in this new era of technology and solve some of the world's most challenging problems? If so, lets talk.

Your Role and Responsibilities
You:
You are passionate about observability, automation, and reliability. Your team can count on you to deliver creative and inventive solutions to hard problems. You are comfortable working with developers, senior leadership, and non-technical individuals to help provide value to the broader organization. You take opportunities to fix problems, mentor your peers, and step outside your comfort zone to develop your skillset.
Us:
Apptio Targetprocess empowers businesses to adopt and scale agile across the enterprise. We develop Agile tool that connects teams, products, and portfolios to business objectives using SAFe, LeSS and other Agile frameworks. In the 2021 Gartner Magic Quadrant for Enterprise Agile Planning Tools report, Apptio's recently acquired Targetprocess has been recognized as a "Leader".
SRE Team:
Apptio Targetprocess SRE team's main responsibility is to make sure that company's infrastructure and applications runs in a smooth and stable manner. We count on our site reliability engineers (SREs) to empower our users with a rich feature set, high availability, and stellar performance level to pursue their missions. That mostly means work proactively on system's reliability, preventing any kind of outages, observing and keeping an eye on the key metrics, taking urgent mitigation measures when needed, assisting other teams on infrastructure-related topics.
On a typical day in this role, you will interact with Kubernetes, Docker, Helm, Elasticsearch, DataDog, Grafana, Sensu, Puppet, Ansible/AWX, AWS, Azure, Python/Bash/PowerShell, Terraform/Terragrunt. If you don't know all these tools, don't worry, we are not expecting that you know them all, we understand that technology evolves quickly.

Major Responsibilities:

• Scale systems sustainably through mechanisms like automation
• Ownership of monitoring system
• Maintain services in production by measuring and monitoring availability, latency, and overall system health.
• Application expansion and horizontal scaling.
• Work closely with developers, support and QA teams on maintaining and improving the whole lifecycle of services.
• Practice sustainable incident response and blameless post-mortems.
• Provide primary operational support and engineering for multiple large distributed software applications.

Required Technical and Professional Expertise

• Familiarity with Site-Reliability Engineering
• The ability to thrive in Autonomy
• Knowledge of configuration management tools (e.g. Ansible or Puppet)
• Experience with any scripting language (Bash, Python, PowerShell, etc.)
• Experience with containerization (e.g., Docker, Podman, etc.)
• Experience with container orchestration tools (e.g., Kubernetes, Open Shift, Docker Swarm, etc.)
• Experience with database administration and management (MS SQL Server, PostgreSQL, MongoDB)
• Familiarity with public cloud providers such as AWS, Azure, or IBM Cloud
• Experience with monitoring, observability & logging (e.g., DataDog, Prometheus, Grafana, ELK stack, Loki, etc.)
• Familiarity with RESTful systems and their APIs
• Experience with high-level programming languages (Golang, .Net, Java, etc.) is a plus
• Mentoring peers and sharing skills

Preferred Technical and Professional Expertise

• Ability to thrive in autonomy
• Experience in a large-scale, distributed Linux/Unix or Windows is a plus
• Mentoring peers and sharing skills
• Great communication skills