Site Reliability Engineer - GovCloud - Rotating Shift - Salesforce

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.Job CategorySoftware EngineeringJob DetailsAbout SalesforceWe’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM.
Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way.
And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world.
If you believe in business as the greatest platform for change and in companies doing well and doing good – you’ve come to the right place."Must be a U.S.
Citizen operating on U.S.
Soil with ability to meet customer and government screening standards applicable to this role, including a Criminal Justice Information Services screening with fingerprint scan.
Due to the citizenship requirement for this role, which supports U.S.
federal, state, and/or local government customers, citizenship will be verified through two of the following REAL ID Act documents: U.S.
Passport, Passport Card, REAL Driver’s License, Global Entry Card, U.S.
Government CAC/PIV."GovCloud Incident Response (GIR) maintains the current infrastructure with daily alert response, smart hands, and incident management; including retrospectives and following up on long-term remediations!Role Description:Keep the customer-facing services available at top performance by maintaining the constant health of the supporting systemsIncident management - Act in key support roles during major incidents e.g.
Sev0, Sev1.
Also, participate in the technical review of the incident for problem managementProblem Management - populate and participate in RCAs and hand them off to the Global Solutions teamSmart Hands - This service allows Service Owners, who do not have access to production systems, to perform investigations and solving within Gov Cloud environments.Ensuring that work carried out by the Site Reliability team is performed in such a way as to stay in sync with the company’s internal compliance policy and directivesPassionate about solving technical issues and customer concerns with other technical staff as the need arisesWork with and lead other members of the team in staying on top of key industry innovation and technology, and assist in team development growthBasic Requirements:Work on a 24/7 team with rotating day and night shifts.Participate in an on call rotation.Systems engineering experience in enterprise scale internet service engineering or support roleExpertise in TCP/IP related technologies (networking protocols, network programming, etc.)Expertise in CLI enterprise support of Unix variants (Linux/Solaris/BSD) as well as strong Linux/UNIX knowledge with significant exposure to Red Hat Enterprise Linux and SolarisStrong understanding of supervising security systems and administrationStrong Communication skills (Written and Oral)Past experience in Incident Management and good understanding of ITIL service operationsExperience provisioning, operating, and AWS/C2S based infrastructure and systemsUnderstand and have experience with writing scripts in Python, Go, or other languagesPreferred Qualifications:Prior Chef/Puppet or automated deployment experiencePrior Jenkins/Bamboo/Spinnaker pipeline execution experienceExperience in supporting and maintaining Java applicationsHands on experience configuring and running AWS (Amazon Web Services), using the CLI/SDKsCertifications in Linux+, RedHat and AWSExperience in supporting Kubernetes based applications and servicesFamiliar with Agile Process and DevOpsAccommodationsIf you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form.Posting StatementAt Salesforce we believe that the business of business is to improve the state of our world.
Each of us has a responsibility to drive Equality in our communities and workplaces.
We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more.
Learn more about Equality at and explore our company benefits at .Salesforce is an Equal Employment Opportunity and Affirmative Action Employer.
Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status.
Salesforce does not accept unsolicited headhunter and agency resumes.
Salesforce will not pay any third-party agency or company that does not have a signed agreement with Salesforce.Salesforce welcomes all.For Colorado-based roles, the base salary hiring range for this position is $114,200 to $197,000.Compensation offered will be determined by factors such as location, level, job-related knowledge, skills, and experience.
Certain roles may be eligible for incentive compensation, equity, benefits.
More details about our company benefits can be found at the following link: : Colorado - DenverType: Full time