Site Reliability Engineer - Haavia, Inc.
Dallas, TX
About the Job
" Collaborating closely with engineering teams on building and enhancing tooling and automation solutions for faster resolution of issues impacting SLO's and averting incidents altogether when possible.
" Collaborating with the customers to understand their pain points around Supportability and SLO attainment and formulate strategies for addressing recurring issues in a sustainable way.
" Communicate on a deeply technical level and be the single point of contact for interfacing with large enterprise customers for handling service escalations and driving the issues to resolution.
" Ability to design and implement any changes to service telemetry for the automation to consume if it is not already available.
" Enhancing customer facing experience by proactive alerting based on utilization, trends, resource health, etc.
" Analyze data and provide operational insights into customer experience to Design and Product teams, so that we can design features with Supportability in mind.
Experience & Skills
" Overall 8+ with At least 4-6 years of experience with Site Reliability Engineering in Microsoft platform
" Run the production environment by monitoring availability and taking a holistic view of system health
" Build software and systems to manage platform infrastructure and applications
" Improve reliability, quality, and time-to-market of our suite of software solutions
" Measure and optimize system performance, with an eye toward pushing our capabilities forward, getting ahead of customer needs, and innovating for continual improvement
" Provide primary operational support and engineering for multiple large-scale distributed software applications
" Ability to program (structured and OOP) using one or more high-level languages, such as Python, C#, and JavaScript
" Good knowledge of Azure cloud environment and Azure services.
" Proactive approach to identifying problems, performance bottlenecks, and areas for improvement
" Preferred skills and qualifications
" Previous success in technical engineering
" Coding experience beyond simple scripts