Site Reliability Engineer, Cloud Agent Operations - ThousandEyes - Cisco Systems, Inc.

About The Role

The ThousandEyes Cloud Agent Ops team’s primary focus surrounds maintaining and growing a worldwide fleet of vantage points that strive to cover user experience from a geographical and service provider perspective. The team is tasked with building and running our platform's global agent infrastructure, with a focus on aspects such as availability, performance, expansion, strategic direction, monitoring, and emergency response. As a Site Reliability Engineer on the team, you will focus on all aspects of reliability for the ThousandEyes global monitoring infrastructure.

About You

We are looking for dedicated and creative engineers with a mix of software and operations background, good knowledge of applicable technologies such as networking protocols, Kubernetes, IaC, distributed computing, and software development.

We don't expect everyone will have everything listed here. Don't hesitate to apply if the role looks interesting, you have a good foundation, and are enthusiastic about advancing your understanding of these and other technologies.

We are searching for engineers who...

• Have an ability to design and implement scalable and well tested solutions with focus on kubernetes and terraform deployments.

• Enjoy writing high quality code in Python, Go, or similar programming languages.

• Understand how to use Infrastructure as Code (IaC) using technologies such as Terraform, Ansible, Puppet, and Kubernetes to build complicated systems while working to limit complexity.

• Have experience with the various cloud provider managed services, especially, but not limited to, AWS.

• Possess a solid understanding of Unix/Linux systems, the kernel, system libraries, file systems, and general Linux administrative knowledge.

• Have knowledge of standard network protocols such as IPv4, IPv6, TCP, UDP, DNS, HTTP, TLS.

• Are able to communicate and document complicated topics in concise and consumable language for readers of diverse levels of understanding.

• Have a strong sense of ownership, drive and a dedicated attention to detail.

• Have a dedication to excellence on both operations and development.

What You'll Do

• Collaborate with software engineers across engineering to quickly and accurately identify any software bugs and provide pointers on performance or architecture improvements.

• Design, build, deploy, and maintain a custom infrastructure deployment model built from the ground up that includes bare metal servers and virtualized infrastructure from all major and mid-level cloud providers.

• Drive and build automation wherever possible, enabling the fleet to scale itself as needed.

• Participate in on-call rotation and collaborate with the team to improve our 24x7 incident response.

• Be passionate about giving our customers the best possible experience.

• Analyze, debug, and solve issues across our infrastructure and platform services.