Site Office Administrator - Behavioral Health Solutions

The Site Office Administrator is responsible for the day-to-day operations for the assigned regions, overseeing personnel, building key relationships, and fostering a collaborative culture with hands-on leadership. The Site Office Administrator guides the delivery of the Company's mission to provide high-quality mental health care.

Responsibilities

• Develop and implement strategic plans aligned with Company goals.
• Identify and capitalize on business opportunities in the region.
• Carry out supervisory responsibilities in accordance with Company policies and applicable laws.
• Manage remote teams, ensuring a cohesive culture and effective communication.
• Evaluate and align operational positions with recruiting and regional needs.
• Coordinate training programs for new and current staff.
• Conduct timely and constructive performance evaluations, disciplinary actions, and terminations in accordance with policies.
• Oversee planning, directing, and auditing of work for staff.
• Ensure effective use of technology platforms for enhanced service delivery.
• Identify and mitigate potential risks associated with regional operations.
• Develop contingency plans for unforeseen challenges.
• Monitor performance metrics and report key indicators to the executive team.
• Build relationships with key stakeholders, including community partners and regional healthcare providers, including representing the Company in regional meetings or forums.
• Analyze financial performance and implement cost-saving measures.
• Conduct audits of data or information for Clinical and/or Operational teams.
• Collaborate with the finance department and C-suite, to develop and manage the regional budget.
• Work with the executive team, and other directors/managers to maintain accuracy of processes.
• Coordinate between the Clinical and Operational teams concerning accesses, referrals, assignments, or other related items.
• Act as a liaison between the clinic/provider/facilities and the central business services.
• Conduct market analysis to identify trends, competition, and growth opportunities.
• Support the Company’s Mission, Vision, and Values.
• Conduct weekly staff meetings, provide excellent communication, and identify opportunities.
• Participate in traditional and e-learning programs when applicable.
• Serve as last point of escalation for resolving patient complaints.
• Create and update applicable operational reports, documents, and metrics.
• Assist with the creation of a standardized SOP template for cross-state/departmental use.
• Perform other duties or special projects as assigned.

Requirements

• An individual must perform each essential duty satisfactorily.
• Bachelor’s degree in a related field or equivalent work experience.
• Minimum of 2 years experience managing a medical office (Behavioral/Mental Health office preferred).
• HIPAA & OSHA Certification (Preferred).
• Strong communication skills (Oral and Written).
• Effective problem-solving and analytical mindset.
• Technical proficiency in PC, Windows, Internet, MS Office, and EHR software (Athena preferred).
• Project management and quality management abilities.
• Business acumen and adaptability in a fast-paced environment.
• Leadership with sound judgment and motivation to achieve goals.
• Effective planning, organizing, and professionalism.
• Ability to build strong relationships.

Benefits

• Competitive Earnings

• Hands-on and Virtual Training and Supervision
• Work-Life Balance
• PTO and Paid Holidays
• A comprehensive benefits package (Medical, Dental, Vision, Life, and more)
• 401k with a 3% company match