Site Facilities Operations Manager - Compass Group, North America

ESFM

Salary:


Pay Grade: 15


Other Forms of Compensation:





ESFM is the corporate Integrated Facilities Management (IFM) division of Compass Group USA and a Keystone member of the International WELL Building Institute (IWBI).





Rooted in hospitality, ESFM elevates the workplace experience as the single source of innovative FM solutions that ensure a safe, healthy, and sustainable environment. ESFM’s clients include many household names from Life Science, Technology, Oil & Gas and Manufacturing markets.





ESFM self-performs 80% of all IFM solutions provided to clients. Their portfolio of service categories includes Environment, Health & Safety, Facilities Maintenance & Engineering, Sustainability, Janitorial & Industrial Cleaning, Laboratory Support and Workplace solutions. This self-performance model creates a consistent hospitality experience for clients, resulting in higher engagement and productivity from their employees.





In 2020, ESFM (formerly Eurest Services) won the George Graves Award for Facility Management Achievement from the International Facilities Management Association (IFMA).




Job Summary






The Site Operations Manager provides support to the Unit Director to provide excellent customer service to our corporate client.





Key Responsibilities:






+ Directly manage in-house or 3rd party hard & soft service providers including but not limited to mechanical, electrical, HVAC, architectural, plumbing, janitorial, trash & recycling, waste management, and pest control.


+ Oversee the team that provides audio-visual support.


+ Develop and maintain a strong working relationship with our Client.


+ Complete all associated PMS dedicated to the hard and soft service work centers; ensure world class KPI's/OPI's.






Qualifications






+ Excellent written and verbal communication skills.


+ Solid understanding of facilities management to include O&M, A/V, janitorial, mail, pest control, waste management, vendor management service delivery while managing demanding clientele.


+ Minimum of 5 years facilities services industry experience.


+ Strong management and organizational skills


+ Client relations and customer service oriented.


+ Team leadership abilities; staffing, recruiting, development and relations.


+ Planning, organization & system know-how.









Other Responsibilities













+ Responsible for the Client services budget development and oversight. Provide financial reporting as required.


+ Assist in vendor contract development and procure goods and services through Compass and Client systems.


+ Manage requisitions, P.O.'s and receipt invoices upon delivery or completion of work.


+ Act collaboratively to solve problems and resolve spontaneous and unique situations with professionalism and customer service focus.


+ Work closely with the site Unit Director on day-to-day operations and planning the facilities team's goals and objectives.


+ Ensure appropriate follow up with customers.


+ Seek to continuously improve processes, systems, and overall client satisfaction.


+ Any and all other tasks and duties assigned.


+ Establishes work standards and workflow.


+ Plans, organizes, directs, coordinates, and supervises functions and activities of the department.


+ Evaluates and justify supplies, equipment and purchases as needed.


+ Maintains records and statistics for administrative and regulatory purposes.


+ Establishes and implements policies and procedures for departmental operations.


+ Encourages and nurtures associate creativity and innovation within the ESFM IFM program.


+ Ensures compliance with all regulatory agencies.


+ Demonstrates and promotes ESFM IFM culture, values and management philosophy.


+ Demonstrates quality leadership in meeting performances plans.


+ Develops and maintains job descriptions for department staff.


+ Encourages staff to participate in education programs.


+ Ensures proper staffing for within all Departments (O&M, Janitorial, Conference Services, Mail Services).


+ Communicates and ensure all employees are aware of any/all site objectives and plans.


+ Acts as liaison for customer needs.


+ Attend Monthly Safety meetings conducted by HSSE and or client SH&E.


+ Responsible for reporting on specific monthly Safety Reports.


+ Maintains all Safety requirements for Staff members.


+ Participant at the monthly regional safety meeting.


+ Measure customer satisfaction and implement action plans for areas below standard


+ Manage small projects, as needed.


+ Develop reports and presentations; in support of quarterly and annual business reviews.


+ Create an environment of innovations and continuous improvement targeted toward improved service levels, sustainability and increased efficiency within Business Support Services.












Apply to ESFM Services today!


ESFM is a member of Compass Group USA


Click here to Learn More about the Compass Story (http://www.compass-usa.com/our-story/)





Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act. We encourage applicants with a criminal history (and driving history) to apply.


Applications are accepted on an ongoing basis.


Eurest services maintains a drug-free workplace.


Associates at Corporate are offered many fantastic benefits.



+ Medical


+ Dental


+ Vision


+ Life Insurance/ AD


+ Disability Insurance


+ Retirement Plan


+ Paid Time Off


+ Holiday Time Off (varies by site/state)


+ Associate Shopping Program


+ Health and Wellness Programs


+ Discount Marketplace


+ Identity Theft Protection


+ Pet Insurance


+ Commuter Benefits


+ Employee Assistance Program


+ Flexible Spending Accounts (FSAs)



Req ID: 1299785


ESFM


Brandy Wilson