Site Experience Manager - Quill - Hybrid at Staples

Hybrid - 4 days in the Office / 1 day Remote

Role Summary

• Leads strategy, analytics, and testing/enhancements pipeline for specific areas on the Quill website including customer journeys, rewards/promotions/membership, or non-transactional experience


• Deliver a superior site experience by creating a personalized platform that increases on-line conversion and drives customer share of wallet.


• Develop and implement solutions that differentiate Quill and continually raises the bar Quill sets of an effortless and friendly ecommerce experience for our target customers.


• Identify, research priorities that influence and improve our site experience.

Duties & Responsibilities

• Leads strategy, analytics, and testing/enhancements pipeline for the website customer journey, rewards/promotions/membership, or non-transactional experience


• Use customer data and/or industry trends to establish pipeline for driving improvements to the online customer experience and then effectively managing execution with project team/stakeholders.


• Become SME in given area of site responsibility to help drive company initiatives and react quickly to challenges and opportunities


• Challenge associates to become the recognized leaders of online solutions for Quill, including the use of forward-thinking technologies


• Develop and implement processes, strategies, and reporting to improve ecommerce performance measures.


• Develop business insights and innovate through use of ecommerce analytics


• Create testing strategies to validate innovative and incremental improvements in the ecommerce shopping experience


• Create strong cross functional relationships with peers at Quill and in other Staples business units to foster shared learning and leverage best practices. Monitor market trends and conduct competitive benchmarking


• Work closely with the Quill and Staples marketing, merchandising, ecommerce, and IT teams to synthesize and communicate requirements to improve revenue growth


• Utilizes external and internal feedback to prioritize pipeline


• Communicate ecommerce analytics and reporting results, and methodologies across business units


• Partner with UX in the planning and execution of formal usability testing. Evaluate results and make recommendations as appropriate. Design & implement business processes in support of new site functionality


• Partner with QA in the creation and execution of the project Test Strategy. Assume ownership of User Acceptance Testing and provide business approval for launch.

What You Bring to the Table

• Ability to produce, interpret, and make business recommendations/decisions from eCommerce data


• Excellent written & verbal communication/interpersonal skills


• Ability to prioritize and re-prioritize tasks based on fluctuating deadlines while continually meeting due dates


• Ability to work in a team or independently


• Detail orientated with high degree of accuracy

Education & Experience

• Minimum 4 or more years of experience required in eCommerce / Product Management or Online Merchandising


• Bachelor's Degree Preferred

Qualifications

• Microsoft Office Suite - Word, Excel, PowerPoint, Access


• Abode Analytics, Google Analytics and BI skills

Staples is an Equal Opportunity Employer who values the diversity of our people, products, and services.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, protected veteran status, disability, or any other basis protected by federal, state, or local law.

At Staples, “inclusion” is an action word. It represents what we do to ensure that all employees feel valued and supported to contribute to their fullest potential. When we operate inclusively, diversity naturally follows. This is why we work hard to foster an inclusive culture, as we seek employees with unique and varied perspectives and areas of expertise. The result is a better workplace and innovative thinking that helps us exceed our customers’ expectations – through the power of the people behind our iconic brand. Staples is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other basis protected by federal, state, or local law.