Signage Director of Program/Project Management - Gpac

Signage Director of Program/Project Management

We are a reputable leader in the signage industry, known for its commitment to innovation, sustainability and delivering high-quality signage solutions. We are currently seeking a detail-oriented leader for a Director of Program/Project Management position.  Qualified candidates must come with a significant background in signage and a proven track record of leading successful teams. If you have 5+ years of experience in signage project management, are a self-starter who excels at building client relationships, and are effective at executing signage projects from start to finish we want to hear from you.

As the Signage Director of Program/Project Management, you will play a pivotal role with our project management team, driving growth by being actively engaged, creative and bringing a sense of urgency to the finer details. Your ability to build and maintain a cohesive project management team, coupled with your expertise in signage, will be essential to your success in this role.

Signage Director of Program/Project Management Responsibilities:

• Lead the Program/Project Management staff to become an effective, positive, cooperative, motivated, and customer-focused team committed to excellence in serving clients.
• Deploy department resources to ensure customer success – work with VP, Client Services in the assignment of accounts and responsibilities to staff
• Create and maintain reports and KPI’s to evaluate the performance of Project Managers in the following areas:
• Effectiveness in project execution from start to finish
• Job profitability
• Warranty cost containment
• Customer service
• Customer satisfaction
• Order accuracy
• Work with the VP, Client Services and Executive Management to assist in the development of a professional staff encompassing the following:
  • Team Structure – contribute to determine the best mix of department personnel to accommodate business needs
  • Recruiting/Staffing – participate in the selection of Project Managers
  • Training – lead the development and implementation of training programs to ensure new associates understand signage, working with subcontractors, and the systems/processes
• Lead and participate in the development and implementation of systems and processes to maintain a pool of qualified installation subcontractors, including the following elements:
  • Recruiting
  • Database management and maintenance
  • Performance evaluation
  • Cost control
• Develop and lead initiatives to monitor, evaluate, and improve relationships with customers including, but not limited to:
  • Consistent participation in scheduled customer calls and meetings
  • Development of relationships with key customer representatives
  • Serving as the “voice of the customer”, providing unfiltered customer feedback to Sales and Project Management teams
  • Creation of KPI’s, scorecards, and reports to provide visibility and insight into ASG’s effectiveness in meeting customer requirements
• Design and develop an annual review process for each customer including face-to-face client visits and customer appreciation
Work collaboratively with Sales to foster continued revenue growth and account development
• Identify and explore opportunities for interior signage, maintenance, and other products and/or services to grow sales volume with existing customers
• Attend trade shows and participate in prospecting initiatives
• Assist in the review of pricing, drawings, and new designs/product offerings for existing customers
Collaborate with Sales to successfully transition new customers from prospects to well-managed accounts:
• Development and maintenance of an effective on-boarding process
• Customer service and project management profiles tailored to customer requirements
• Information management strategies/techniques appropriate for each customer
• Project Management processes and procedures to accomplish customer objectives

Signage Director of Program/Project Management Qualifications:

• Minimum 5+ years’ experience in the signage/graphics/retail/construction environment
• Significant experience serving multi-location customers with a nationwide footprint
• Team leadership of groups with 5+ members
• Highly detail oriented with a natural sense of urgency
• Ability to lead a fully remote team

Signage Director of Program/Project Management Compensation and Benefits:

• Highly competitive base salary with commission and bonus structure
• Comprehensive health benefits
• Retirement benefits with company match with monthly enrollment
• Opportunity for career advancement within a growing company
• Supportive and collaborative team environment

Please submit a confidential resume for consideration. Only those qualified applicants with a provided resume will be contacted.  For additional information on this opportunity, contact Tim Hatch directly at 605-305-3793.  Resumes may be confidentially sent to tim.hatch@gogpac.com

All qualified applicants will receive consideration without regard to race, age, color, sex (including pregnancy), religion, national origin, disability, sexual orientation, gender identity, marital status, military status, genetic information, or any other status protected by applicable laws or regulations.

GPAC (Growing People and Companies) is an award-winning search firm specializing in placing quality professionals within multiple industries across the United States since 1990. We are extremely competitive, client-focused and realize that our value is in our ability to deliver the right solutions at the right time.