Showroom Manager, Ann Sacks at KOHLER

Showroom Manager, Ann Sacks

Work Mode: Onsite

Location: Onsite - New York City

Opportunity

The Showroom Manager is responsible for all aspects of
financial performance in the showroom including sales, margins, and expenses.
This role is critical in delivering a gracious client experience, driving sales
growth through client acquisition (Territory Management) and retention (Account
Management) of Architect & Design community relationships. The Showroom
Manager is responsible for the coaching, mentorship, and development of the
sales team in line with company values, fostering an inclusive working environment.
Success in the position is measured by the achievement of both sales and direct
operating profit plans.

About Ann Sacks
For over four decades, Ann Sacks has become synonymous with
unparalleled craftsmanship and innovation in the world of tile and stone. From
humble beginnings in Portland, OR, what began as a simple venture into tiles
now includes slabs, stone furniture, fireplaces, baths and home accessories.
From our support office, to manufacturing and showrooms, we have a small
business feel with a big footprint across North America. Our teams take pride
in their work, bringing timeless design, beauty, and luxury to each product,
project, and client experience.

Specific Responsibilities

Deliver a customer experience worthy of the Ann Sacks brand:

• Set
  and manage expectations for the customer experience
  
• Maintain
  showroom to the high standards consistent with the Ann Sacks brand
  
• Train
  all associates on the company’s expected processes for showroom and
  outreach sales process, ensuring consistent, high-quality interactions at
  each stage of the sales process
  
• Effectively
  resolve customer issues, ensuring timely resolution of problems.
  
• Lead
  by example, developing your own client relationships, delivering superior
  service and sales results.

• Create
  connections with the architectural and design community through active
  participation in trade, industry and networking groups and events. Design
  in-showroom events to further solidify these relationships and drive
  continued business growth.

Attract, develop and retain high-performance talent:

• Build
  a strong network and talent pipeline within the industry and among skilled
  sales professionals in your showroom’s geographic area.  Utilize
  the strong connections with this network to recruit new sales staff for
  your showroom as headcount needs arise.
  
• Own
  the new hire on-boarding experience for all showroom sales and support
  staff; manage the new hire training process, assess the rate of learning
  and adjust training plans as needed. Provide interactive discussions and
  role plays to new sales staff to give them the opportunity to practice and
  solidify new skills.
  
• Partner
  with regional manager and internal training resources to understand the
  ongoing development needs at the individual contributor and overall team
  level and develop appropriate plans and objectives for showroom staff.

Manage performance results:

• Ensure
  operational and sales goals are met for the showroom, through effective
  management of individual contributor results, management of margin, cost
  control and operational efficiencies. Take full ownership of managing the
  P&L for the showroom.
  
• Review
  and assess sales associates’ forecasts, working with associates to develop
  strategies and approaches to ensure sales goals are met or exceeded.
  Provide
  partnership and mentoring to the sales staff on strategies to help close
  the deal, including strategies for presentations, follow-up, outreach
  plans and pricing promotions.
• Balance the drive to close sales with
  big-picture understanding of margin and profit goals
  
• Drive
  associate territory development strategies, effectively constructing
  robust High Impact Activities, including outreach to build new business,
  revitalize past contacts, and keep Ann Sacks at the forefront for
  decision-makers in the architectural and design community.
  
• Proactively
  coach associates who are not meeting performance expectations, to identify
  deliverables and expectations to get performance back on track
  
• Partner
  with regional manager and human resources as needed on disciplinary action
  and formal performance improvement plans

Drive sales floor of the showroom:

• Ensure
  appropriate staffing and training in all roles.
  
• Manage
  time and attendance, including coordination of staff work and vacation
  schedules, and adjustments to schedules as needed to meet business
  demands.
  
• Drive
  all reporting processes for the showroom, including daily, weekly, monthly
  and annual reports. Take appropriate actions to ensure maximum
  profitability and efficiency of the business based on your analysis of the
  report data.
  
• Ensure
  office support structure is maintained, including supplies and equipment.
  
• Build
  effective relationships across the Ann Sacks & Kohler organization.
  
• In
  partnership with regional manager, work with customer care and area
  administration teams to ensure a gracious post sale experience, including
  client concerns and returns.
  
• Utilize
  resources from partner companies, such as Kallista and Robern, to drive
  the knowledge and sales results of your team.
  
• In
  partnership with regional manager, work with marketing and merchandising
  to provide feedback on trends, consumer insights and showroom needs.
  
• In
  partnership with regional manager, work with operations and supply chain
  organizations to understand and drive internal processes that affect the
  availability of product for your customers.

Skills/Requirements

• This position requires prior retail, showroom or
  architectural/design firm experience, with a minimum of 5 years of sales
  experience, and a minimum of 3 years’ experience managing a sales team
  within a department or store location.
  
• Bachelor’s degree in business or management, or
  architecture or design is preferred.
  
• Plumbing and tile industry experience is a plus.
  
• Experience in a luxury sales environment is a
  must.

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Why Choose Kohler?

We empower each associate to #BecomeMoreAtKohler with a competitive total rewards package to support your health and wellbeing, access to career growth and development opportunities, a diverse and inclusive workplace, and a strong culture of innovation. With more than 30,000 bold leaders across the globe, we’re driving meaningful change in our mission to help people live gracious, healthy, and sustainable lives.

About Us
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