Showroom Customer Service Representative - Ferguson Enterprises, Inc.

Ann Arbor, MI 48103

About the Job

Ferguson is North America’s leading value-added distributor across residential, non-residential, new construction and repair, maintenance, and improvement (RMI) end markets. Spanning 34,000 suppliers and more than one million customers, we deliver local expertise, value-added solutions, and the industry’s most extensive portfolio of products. From infrastructure, plumbing, and appliances, to HVAC, fire protection, fabrication, and more, we make our customers’ complex projects simple, successful, and sustainable.

Ferguson is currently looking for the right individual to fill an immediate need for a Showroom Customer Service Representative. If you have a love of meeting people and providing phenomenal customer service coupled with an interest in contributing directly to the bottom line of a multi-billion-dollar organization, this is the position for you!

Responsibilities:

Assist customers on the showroom floor
Strive to increase knowledge of the entire product offering
Support efforts of Outside Sales Associates
Work hand-in-hand with Showroom Sales consultants by performing the administrative functions that ensure our customers’ needs are being met.
Support the Showroom Sales team by ensuring the delivery of personalized customer service through timely quotations and accurate order processing.
Updating customer contracts, coordinating deliveries with the warehouse, and answering sales calls for general information.

Requirements:

0-3 years of prior customer service experience preferred
Knowledge of plumbing fixtures, lighting, and appliances preferred
Results-oriented, able to meet goals, build relationships, and enjoy a team environment
Excellent communication for phone/in-person sales, time management, and organizational skills
Ambition to succeed and self-motivated
General digital literacy
Ability to multi-task
Passion for customer service
Ability to learn quickly
Ability to work 8:30 am to 5:00 pm Mon - Fri with a Saturday rotation.

This is a commission-eligible role. The estimated total compensation range is $40,000.00 - $60,000 annually.

Ferguson is dedicated to providing meaningful benefits programs and products to our associates and their families—geared toward benefits, wellness, financial protection, and retirement savings. Ferguson offers a competitive benefits package that includes medical, dental, vision, retirement savings with company match, paid leave (vacation, sick, personal, holiday, and parental), employee assistance programs, associate discounts, community involvement opportunities, and much more!

About Ferguson Enterprises, Inc.:

Ferguson raises the bar for industry standards as the top-rated wholesale supplier of commercial and residential plumbing supplies. However, our expertise goes beyond plumbing. We are a diverse distributor that spans multiple businesses including HVAC/R, waterworks and industrial. In the past 68 years, we have grown from a local distributor to a $19.9 billion dollar company with more than 1,600 locations and over 29,000 associates in North America. Our associates provide expert advice and a range of products and services our customers want to improve their construction, renovation and maintenance projects. Providing world-class customer service is a cultural belief that is demonstrated every day through our expansive product selection backed by our knowledgeable associates.

Source : Ferguson Enterprises, Inc.