Shop Service Technician - Wolverine Power Systems

Troubleshoot, diagnose, repair, and complete preventive maintenance on portable residential generators, engines and related equipment. Responsible for shop and building maintenance. This position has a high level of customer interaction.

Essential Duties

• Diagnose, troubleshoot, repair, and perform maintenance on equipment according to standard procedures in an efficient manner.
• Rental fleet maintenance, preparation, repair and delivery.
• Load Bank maintenance and repair up to 2 meg.
• Follow established expectations for communicating with Dispatch throughout the day regarding updates and next assignments.
• Work cohesively with internal and external customers to ensure complete satisfaction with time and service.
• Train and educate customers on use of equipment and value of products and services provided.
• Load and unload equipment.
• Refill gasoline, oil and other liquids for the Field Service Technicians as required.
• Maintain cleanliness and organization of shop area and building grounds.
• Maintain cleanliness and preparation of shop vehicles and trailers.
• Attend factory training on equipment and obtain successful completion of factory certification.
• Maintain accurate records of all services performed, expenses, and bill-able hours.
• Adhere to all safety requirements and regulations.
• This position reports to a specified Wolverine location.
• A commitment to the Company's core values of honesty, integrity, hardworking and a positive attitude.
• Ability to meet physical demands and perform the essential job functions within the work environment identified in this job description.
• Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time

Education & Experience Requirements

• Must have a high school diploma or equivalent
• 2+ years of experience in repair, installation, maintenance and troubleshooting of generators, engines, or related equipment; experience with Generac, Cummins, Onan, Kohler, and/or Cat preferred

Skills & Knowledge Required

• Ability to use electrical and mechanical aptitude to determine causes of equipment error

• Willingness and ability to obtain factory certification

• Strong attention to detail

• Ability to work independently and make decisions with little guidance in a fast-paced environment

• Ability to follow instructions in written, oral, and diagram form

• Strong communication and interpersonal skills

• Strong commitment to customer service

• Basic knowledge of Microsoft Word, Excel and Outlook

• Maintain a valid Driver's License

Physical Demands & Work Environment

The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

Physical Demands

• While performing the duties of this job, the employee must be able to stand, crouch and bend for extended periods of time and be able to move about in an outside, industrial, residential, and commercial environments.
• Operate computer, machinery, tools, vehicles and industrial equipment and must have the ability to use hands to move, set up, adjust, assemble, control, test, operate, or feel objects, tools or controls and reach with hands and arms.
• Constantly communicate and exchange information with team members and must be able to effectively communicate correct information with vendors.
• Read/comprehend, write, communicate orally, reasoning and analytical abilities, and mental flexibility.
• Frequently move objects up to 50 pounds. The company recommends a two person or assisted lift for objects over 50 pounds.

Work Environment

• While performing the duties of this job, the employee is regularly working in a typical outside, industrial, residential, and/or commercial work environment.
• Occasionally work within confided spaces performing duties of the position.
• Exposure to hazardous materials, gas combustible engines, high voltage output equipment, and proximity to moving mechanical parts.
• Requires wearing common protective and safety equipment.
• Exposure to sound and noise levels that are distracting or uncomfortable.
• Exposure to hot, cold, wet, humid, or windy conditions caused by weather.
• Position may involve extended work hours and occasional travel to customer or company locations.

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