Shift Supervisor - TrueCore Behavioral Solutions, LLC

The following is a composite representation of the actual positions which make up this classification. It is not intended to cover all possible job re...C. Position Requirements:

Education:

Bachelor's Degree in related field preferred

High School Diploma or G.E.D accepted with at least two years of Direct Care experience working with youth/residential facility management experience.

For internal candidates: must have one year of previous related supervisory experience and score a minimum of 2.0 on their most recent evaluation.

Other Requirements:

Must be at least 21 years of age

D. Knowledge, Skills and Abilities:

High school level reading and writing skills; acceptable oral and written communication skills; legible handwriting; ability to maintain information as highly confidential; telephone etiquette and customer service skills by phone and face-to-face; familiarity with medical and psychological terminology preferred; skills in dealing courteously with the public and other staff within the hospital; basic knowledge of human behavior or principles of psychology useful; skills in prioritizing and in managing time; problem-solving skills; use of appropriate social skills, including demonstration and respect for staff and patients; empathy toward residents; skills in teaching or assisting with activities of daily living helpful. Basic or general knowledge of human growth and development helpful; familiarity with, or basic insight into, emotional needs of residential clients; experience with therapeutic limit-setting helpful, or an understanding of level systems or other behavior management modalities; ability to maintain professional boundaries and willingness to seek supervision in this regard.

E. Equipment Utilized

While completing job duties, the following machines and tools may be utilized by the employee:

Telephone

Audio-visual equipment

Copy Machine

First Aid Items

Shredder

AED

Calculator

Two-way Radio

Television, VCR

Washer and dryer

F. Physical Requirements & Work Environment:

Talking: Ability to express and exchange ideas via spoken word during activities in which they must convey details or important spoken instructions to others accurately, sometimes quickly and loudly. Hearing and Vision: Ability to perceive the nature of sounds with no less than 40 dB loss at Hz, 1000 Hz and 2000 Hz with or without correction. Ability to receive detailed information through oral communication. Work requires a minimum standard of visual acuity with or without correction that will enable employees to complete clerical tasks, and observe youth. Dexterity: Ability to stoop, kneel, crouch, reach, push, pull, lift, grasp, and be able to perceive the attributes of an object such as size, shape, and temperature. Movements frequently and regularly required using wrists, hands and/or fingers. Physical Strength: Ability to exert up to 100 pounds of force occasionally. Position is mostly standing and employee must be able to physically perform escalation matrix as defined in Protective Action Response. This may include, but is not limited to all countermoves and restraint techniques. Employee may be subject to temperature changes, but the employee is not substantially exposed to adverse environmental conditions as the work is predominantly inside. Language: Ability to write complex sentences, using proper punctuation, and ability to communicate in complex sentences using normal word order with present and past tenses. Processing and Reasoning: Ability to exercise self-control in potentially volatile situations such as in verbal and physical confrontations. Must be able to work and concentrate amidst distractions and noise. Ability to assist youth with problem solving and maintaining self-control in volatile situations.

The work environment characteristics described are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this position the employee is occasionally exposed to outside weather conditions as they relate to travel. The noise level is usually moderate as the primary work environment is a standard office setting.

Persons with mental or physical disabilities are eligible as long as they can perform the essential functions of the job after reasonable accommodation is made to their known limitations. If the accommodation cannot be made because it would cause the company undue hardship, such persons may not be eligible.