Shift Supervisor - Mental Health Association - Western MA

MHA is hiring immediately, for a Shift Supervisor.  The Shift Supervisor will work alongside the program supervisor, the shift supervisor provides leadership and support to residential staff to empower participants in achieving their vision of recovery and rehabilitation. Supports staff with a strength-based approach that fosters growth and opportunity. The shift supervisor leads by modeling interactions with participants that focus on strength and resiliency through person-centered planning. Ensure coordination and delivery of services to a designated program by observing interactions in the milieu and through data compiled from reports. The shift supervisor maintains compliance with Federal, State, and Mental Health Association policies and regulations.

Schedule: Sunday-Thursday 10am-6pm

Position’s Essential Functions:

Supervisory

1. Directly supervise, educate, and empower a team of relief residential support specialists individually and in groups in compliance with all MHA, Federal and State policies, procedures and regulations.
2. Assist staff in processing challenges in supporting residents in engaging in basic daily needs as well as monitoring physical well-being of residents to ensure delivery of services and modeling positive engagement techniques for staff
3. Support staff through supervision meetings in accordance with policy standards and regular staff meetings. Monitor attendance at staff meetings to ensure compliance with policy standards and assist program supervisor in following up with staff who are not meeting standard.
4. Support program supervisor to ensure goals and objectives are properly being communicated throughout the program to support all staff in having necessary information to engage in job functions.
5. Assist with staff evaluations, trainings, guidance, and feedback.

Administrative

1. Monitors compliance of all documentation for program including but not limited to contact notes, rehabilitation notes, medication administration documentation, daily logs, and Individual Action Plans to ensure compliance at all levels of appropriate regulation
2. Respond promptly to any and all medical and psychiatric emergencies. Notify supervisor promptly within specified time limit.
3. Support program supervisor to ensure smooth communication between all disciplines involved with supporting a participant (i.e. nursing, DMH, hospitals, primary care, and psychiatrists).
4. Attend various workshops and training programs

Participant Support and Advocacy

1. Engage, educate and empower participants to access community-based resources in order to achieve greater self-determination, rehabilitation and recovery (including but not limited to gaining and maintaining transportation, ADL skills, social and vocational skills. and recreational activities). Act as a role-model/ teacher and participate in these activities (ADLs) as a teaching tool.
2. Empower participants by teaching self-advocacy skills. Act as a liaison with hospitals, clinics, medical personnel, family members and other providers as needed in a professional manner representative of MHA’s core values.
3. Support participants in activities of daily living (ADLs), i.e., personal hygiene, upkeep of personal living space, laundry, cooking/nutrition, establishing healthy lifestyle habits. This may include cleaning duties, laundry, cooking, etc.
4. Support participants in accessing educational opportunities through the exploration of interests, grants, scholarships, supportive school environments. Educate and support participants to understanding and accessing benefits and resources, i.e., Social Security, PVTA, day/vocational programming, Recovery Learning Community, DTA, MRC, libraries.
5. Support participants in money-management training, banking and other financial matters if needed. On each shift track, count and document in-house monies and expenditures accurately.
6. Work with the team toward the common vision of community based flexible supports. Demonstrate professionalism, organization, and good interpersonal skills so that the goals of the participants and the program can be met.
7. Include participants in all household tasks required to maintain upkeep. Ensure tasks are completed regularly.  Perform tasks as necessary to ensure a high level of cleanliness and safety.
8. Provide transportation to participants to ensure that they are able to address their needs (i.e. medical/psychiatric appointments, social engagements, vocational opportunities, etc.) Complete MHA’s Driver Awareness training and van driver training, as applicable.   Maintain sufficient gas in your tank to provide work duties.  Vehicle must be in working condition and able to transport on longer trips when needed. 
9. Regularly utilize on-line agency reporting systems; internet-based applications (such as the time sheet program); the electronic health records system; and all programs that are deemed necessary to complete the job. Attend training to strengthen or gain new computer skills as necessary.
10. Facilitate psycho-educational groups, weekly house meetings.
11. Practice constant professionalism, maintaining boundaries.

Participant Health and Wellbeing

1. Utilize a strengths-based and trauma-informed approach to empower participants to identify their hopes, dreams, and goals in collaboration with the multi-disciplinary support team. Become familiar with each participant’s individualized action plan and provide appropriate interventions as directed by the IAP.  Communicate progress, lack of progress/motivation, and/or barriers to reaching the goal to the supervisor and multi-disciplinary team regularly.
2. Identify opportunities to support participants in recognizing triggers to pre-crisis behaviors/symptoms. Support participants in managing triggers to avoid crisis situations.
3. Respond immediately to all pre-crisis/crisis or medical events (following safety plans for those who have them). Keep supervisory personnel (and nursing staff as needed) informed of the situation(s) by speaking with them directly whenever possible.  Follow MHA reporting protocols, including incident report.
4. Adjust and adapt level of support to varying needs of participant. Perform other similar or related duties as assigned or as necessary.
5. Report any incidents of participant abuse (physical, emotional, sexual) or act of omission/neglect to agency management, the Disabled Person’s Protection Commission DPPC, or elder abuse hotline, as applicable.
6. Administer medications in accordance with MAP standards and guidelines.

Teamwork, Communications, Cooperation, and Continuous Learning

1. Regularly attend and actively participate in team meetings, supervision meetings and/or other scheduled meetings. Attend agency mandated training and maintain required certifications.  Pursue additional activities and training to enhance job knowledge and competency which afford opportunities for professional growth.
2. Maintain and foster a team atmosphere with colleagues and Supervisor with participant needs as the priority. Maintain positive attitude with team and participants.
3. Use constructive supervisor feedback to grow and enhance professional skills.
4. Attend various workshops and training programs.

Requirements

Required Knowledge, Skills, and Abilities

• Valid driver’s license, sufficient automobile insurance, acceptable driving record, and a safe reliable vehicle during working hours.
• Demonstrated ability to work independently, manage time, prioritize tasks, take initiative, follow through, and work cooperatively as a member of a team.
• Good oral, written, computer, and organizational skills.
• Demonstrated ability to adapt to the changing needs of the program participants.
• Strong interpersonal skills, patience, caring, and compassion.
• Must be able to pass and maintain certifications in medication administration (MAP), CPR, and first aid.

Required Education and Experience

• High school diploma or equivalent (GED). College degree in human services or relevant field is preferred.
• At least six months experience required in a related field. One year preferred.

Benefits

• Health Care Plan (Medical, Dental & Vision)
• Retirement Plan (403B, IRA)
• Life Insurance (Basic, Voluntary & AD&D)
• Paid Time Off (Vacation, Sick & Public Holidays)
• Family Leave (Maternity, Paternity)
• Long Term Disability