Shift Supervisor ORR - Upbring

Overview

About Upbring 

At Upbring, we are servants on a mission to break the cycle of child abuse. We are warriors, brave as the thousands of Texas Children and families we serve. We stand up for those who can’t speak for themselves. We are a family who values innovation, empathy, patience, understanding and trustworthiness.

About our Children's Shelters

Many children begin life in the face of serious challenges. Instead of playing pretend and imagining grand adventures, unaccompanied children face perilous conditions alone as they travel to unfamiliar countries, leaving home and loved ones behind to escape war and violence. Our children’s centers, operated through a grant from the Office of Refugee and Resettlement (ORR), provide safety, stability and wraparound services. We help children grow into adults who have received love and kindness, instead of only violence and chaos.

What You'll Do as a Shift Supervisor

The Shift Supervisor is responsible for supervising Unaccompanied Children (UC) and maintaining a safe, supportive, and structured environment that meets the needs of the UC in accordance with Agency standards, state licensing standards, and other federal, state, and local regulatory requirements. The Shift Supervisor provides overall supervision of direct care aspects of the program.

Our Upbring staff members are servant-leaders on the pursuit of breaking the cycle of child abuse and empowering others to do the same through example while embodying our core values: We are Warriors. We are Servants. We are Family.

All Upbring Children's Shelters employees must comply with ORR's vaccination mandate. 

All staff must be able to show proof of immunity to vaccine-preventable diseases transmitted by the respiratory route if working directly with unaccompanied children (UC). Medical and Religious exemptions may be requested after an offer of employment is accepted. 

Responsibilities

We Are Warriors | We Set the Standards for Child Welfare

Work Standards 

• Provide direct supervision and observation of all UC while in their living space or common areas; always know the whereabouts of all UC during the shift
• Ensure activities, groups, quiet times, wakeups, and bedtimes occur at the appropriate times and are documented appropriately
• Ensure individual structures are carried out (i.e., AWOL, room restrictions, shutdowns, etc.)
• Clean, organize, and maintain the UC’s living space to provide a safe environment
• Coordinate and approve staff break during assigned shift
• Receive shift change and conducts checks on unit. Orient new shift staff to unit
• Ensure that precautions, restrictions, and other safety interventions are being properly implemented during assigned shift
• Ensure proper medication is dispensed as prescribed and documented on night and weekend shifts
• Ensure safety, security, and sanitation standards maintained in all work areas
• Complete required training hours per licensing standards
• Other duties and special projects as assigned

Communication  

• Report and properly document all incidents in a timely manner (prior to the end of the shift)
• Review shift change duties with staff at every shift change
• Coordinate and communicate with other Shift Supervisors and youth care workers on other units regarding resources and activities
• Ensure proper ratio coverage on shift, and communicate any needs or issues immediately to Shelter Unit Manager or program leadership
• Document all physical containments, escorts, transports, runaways, and staff/resident injuries on appropriate incident reports. Document progress notes for each UC and update motivation system

We Are Servants | We Help Others

Teamwork

• Prepare and attend supervision, unit, team, and facility meetings as required

• Oversee youth care staff assigned to shift in the execution of their assigned duties and adherence to administrative and programmatic policies and procedures as directed by Shelter Unit Manager or program leadership. Report performance concerns and/or problems to Shelter Unit Manager or program leadership
• Assist with the intake process and complete inventories of UC’s personal belongings
• Notify program leadership of containments, runaways or any serious incidents that occur on or off facility, immediately
• Develop and maintain positive working relationships with management team and staff and UC to meet the needs of the UC and ensure the program goals and objectives are being met
• Work closely with management and staff to ensure program operations, goals and objectives are being met and the residents are receiving the highest quality of services and support
• Assist with the evacuation of UAC in an emergency or natural disaster

We Are Family | We Are Passionate & Compassionate

Building Relationships

• Converse with UC to reinforce positive behavior and promote social interaction and community inclusion
• Coordinate and supervise UC to appointments, outings, and activities using established safety protocol
• Serve as a positive role model for UC and youth care workers by demonstrating professionalism and good judgment
• Work as a collaborator and exhibit professional behavior and a positive attitude with both internal and external clients that reflects positively on the Agency and is consistent with Agency policies and practices
• Actively participate in exhibiting cultural awareness and sensitivity when interacting with children, parent(s)/guardian(s), staff, and the community

Developing and Encouraging Others

• Coach and support staff to ensure they have the necessary tools and resources needed to optimize performance, ensure established program goals, and achieve operational excellence
• Communicate with direct reports in periodic one-on-one meetings
• Organize and deliver regularly scheduled staff meetings to communicate present, on-going, and future updates of pertinent information, projects, and initiatives
• Work closely with management team to interview, hire, and onboard new employees who are strong cultural fits for Upbring
• Work in collaboration with leadership and the Organizational Development and Culture Team to arrange training; when needed, coordinate and/or provide in-service training for staff development
• Regularly review employee performance, including goals and progress, to provide developmental feedback: use applicable agency development tools to facilitate growth and development in staff
• Draft and issue the 90-day and annual evaluations, along with supporting documentation, as per established procedures; work in collaboration with staff to set goals during evaluation periods

Qualifications

Minimum Qualifications

• High school diploma or GED
• Must be at least 21 years of age
• 1-year experience working with children in a social service setting
• 1-year experience as a supervisor in any setting
• Ability to use good judgment, think, and react rationally and calmly in difficult and stressful situations
• Strong people skills with the ability to interact with a diverse staff and resident population
• Ability to provide conflict resolution and de-escalation methods and techniques to ensure the well-being and safety of residents
• Strong verbal communication skills
• Strong organizational and time management skills with the ability to meet deadlines and complete tasks in a timely manner
• Demonstrated ability to write legibly and in a concise and understandable manner
• Ability to work both in a team environment and independently
• Bilingual in Spanish based on service population and area

Perks at Upbring

• Competitive PTO & paid holidays 
• Health, dental, vision insurance & more! 
• 403(b) Plan
• Employee Assistance Program
• 24/7 access to telemedicine and counseling services 
• Discounted Gym Memberships 

Physical Demands & Work Conditions

• This position requires sitting and looking and using a computer for prolonged periods of time
• Position works in a child facility and has constant exposure to children
• Lift, push, pull, move up to 125 lbs.

The physical requirements for this position with or without reasonable accommodation are representative of those that must be met by an employee to perform the essential functions of this position successfully. While performing this position the employee with or without reasonable accommodation should have the ability to walk, stand, sit, kneel, speak, and hear with aid, see, read, reach with arms and hands, lift and/or move up to specified weight, and use equipment that is essential to performing the job, such as a computer, copier, fax machine, telephone, and automobile, if applicable. Specific vision requirements of this position may include color vision, seeing things close up, and the ability to adjust focus.

Diversity. Equity. Inclusion. Belonging 

We are a diverse and inclusive organization that recognizes our strength is in the efforts of our selfless warriors. Honoring and recognizing the value and dignity of all individuals is the cornerstone of our agency. The more diverse the individuals, thought processes and lived experiences, the greater the opportunity is to combine unique perspectives to make a greater impact. Our trust, respect, and appreciation for one another is demonstrated through our communication, celebration of progress and relentless effort to be at our best to fulfill our mission to break the cycle of child abuse.

Upbring is an Equal Employment Opportunity/AA Employer and does not discriminate on the basis of race, color, ancestry, religion, age, sex, sexual orientation, gender, gender expression, gender identity, pregnancy, marital status, national origin, genetic information, physical or mental disability, military or veteran status.