Shift Supervisor - COLECTIVO COFFEE ROASTERS

COLECTIVO COFFEE JOB DESCRIPTION

Title: Café Shift Leader

Department: Retail

Reports to: Café Manager

Status: Full Time

Exempt: Non-Exempt

POSITION SUMMARY

The Café Shift Leader will provide leadership to deliver a remarkable experience for our customers and co-workers as it relates to Colectivo Coffee's Mission and Values, under the supervision of the Café Manager.

SPECIFIC RESPONSIBILITIES

• Deliver café's positive financial results in accordance to budget.

• Develop and maintain a culture of accountability and continuous improvement that adheres to Standard Operating Procedures (SOPs) and processes.

• Train and develop co-workers for the responsibilities of their jobs, which ensure a high level of their overall performance.

• Delegate specific responsibilities using Café Functional Architecture Model. • Ensures the café's coffee, food and administrative functions provide a remarkable customer experience with Colectivo's people, products and environments.

• Develop and maintain a positive and lively tone that is inviting and encouraging to our customers and co-workers.

• Perform other duties or projects as assigned.

EDUCATION/QUALIFICATIONS

• College degree in a business-related field and/or a minimum of 6 months work experience in a hospitality setting and/or a supervisory role.

REQUIREMENTS

• Proficient skill level for POS and computer programs.

• Knowledge of basic mathematics for business usage.

• Availability and flexibility for schedule that includes evenings, weekends and holidays. • Ability to stand for extended periods of time, reach, bend and lift a minimum of 50lbs. • Ability to see, read and write in English.

• Completed Colectivo Café training programs Register, SB, 300 level bar certification, New Hire Orientation.

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