Shift Supervisor & FOH Team Member (Hybrid Position) - Tacombi
Miami, FL
About the Job
Tacombi is a fast-growing, omni-channel consumer and retail brand that is committed to globally sharing Mexican food and culture through hospitality experiences, CPG products, community outreach and digital content. Over the next couple years, we'll be significantly expanding our footprint across the U.S., which means we are going to hire a lot of people and each one of them needs to uphold our brand promise, embody our core values and always extend Mexican Hospitality – Tacombi's unique service culture – to our growing customer and employee bases.
The Shift Supervisor position at Tacombi assists the management team in all day-to-day operations, provides support to staff during service to improve their performance and adopt, embody and implement the Standards of Mexican Hospitality.
*At Tacombi, the Shift Supervisor typically supervises a few shifts per week, along with taking Serving and/or Bartending shifts on the days they aren't supervising.
Guest Experience:
- Ensure that all staff fully embody our mission, exceeding the highest standards of Mexican Hospitality to guarantee that all guests feel welcome and are given responsive, friendly and attentive service at all times
- Thoughtfully manage scheduled shifts with a consideration for business activity, while ensuring that both the guests' expectations and the profitability targets are met
- Ensure restaurant cleanliness and an "A" grade from Department of Health to reflect the care and pride in the service we provide
- Serve as an ambassador of the Tacombi brand to make a positive impact on the guests, team and community you touch
Operations Management:
- Provide support to staff during service
- Motivate and inspire your FOH team to bring out the best in the delivery every single day.
- Assist management team to lead the restaurant team in its day-to-day operations through hands-on leadership, attention to detail and an empowering approach to thoughtful decision making
- Actively participate to achieve company objectives in delivery service quality and consistency, labor costs and employee and guest's satisfaction
- Work with management team to foster an environment that thrives on teamwork, service, hustle and continuous improvement
- Be knowledgeable of restaurant policies regarding personnel. Diligently monitor all violations of company policies, rules and procedures, enabling management to administer prompt, fair and consistent corrective actions
You should have...
- Flexible schedule and ability to work days, nights, weekends, and holidays
- Minimum 1-2 years of experience as a Server and/or Bartender
- Previous experience in a leadership, supervisor, and/or management position
- Have a positive attitude and be passionate about guest service
- Ability to work in a fast-paced, energetic environment
- Ability to handle and move objects of up to 20lbs
- Excellent verbal and written communications skills
- Strong teamwork orientation
- Proficient in Toast or other POS softwares
Pay Rate: $24/hour
Tacombi offers equal opportunities to all applicants, and we are committed to supporting diversity, equity and inclusion. We aim to hire, develop and retain top employees through structured processes that reduce bias and promote equity and belonging.