Shift Supervisor - Services For The Underserved, Inc.

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Position Overview

The Shift Supervisor provides supervision and training to residential aides and community coordinators.

• Supervision includes, but is not limited to, ongoing individual supervisory meetings; building inspections, ongoing feedback regarding job performance; coordinating work schedules, timesheets and requests for time off; coordinating work assignments; evaluating paperwork and documentation including the Security Log and Maintenance Work Order Log books; coordinating security and maintenance staff training, development and evaluation. May be required to fulfill duties of residential aides and/or custodial personnel in their absence.
• Responsible for maintaining fire safety which includes:
  • Coordinate Fire Safety plan and training all staff on Fire Safety Procedures and Building Evacuation.
  • Coordinate monthly fire drills and maintaining fire drill logs.
  • Periodic building inspections checking for any fire safety hazards or violations and all systems related to fire prevention (centralized fire alarm panel, sprinkler system, smoke detectors and fire extinguishers).
  • Coordinate servicing and documenting service/inspections of all fire safety equipment.
  • Provide all new program clients with written fire safety and prevention information.
• Perform administrative duties as requested, including but not limited to:
  • Complete transfer paperwork
  • Complete intakes with new clients
  • Compete Incident Reports
  • Maintain visitor log books
  • Maintain vehicle sign outs sheets
  • Maintain roster in CARES and accurately record bedding
  • Maintain mail logs
  • Correspond via email
• Establish and maintain appropriate staff/client boundaries and direct clients to the appropriate staff or department in order to address their needs.
• Communicate regarding incidents and client observations and interactions with Facility Manager, Case Managers, Senior Case Managers, Director of Social Services and Program Director as needed.
• Assist with new family arrivals, apartment turnovers and complete intakes and program orientation.
• Monitor client behavior to ensure compliance with House Rules, Program Policies, and Procedures.
• Monitor facility exterior and interior to ensure client safety, prevent damage and/or theft of agency property, and to prevent fire or other emergency/crisis situations.
• May be responsible for cleaning program areas after or before usage.
• Assist with move outs, curfew violators and new residents. Complete intakes with new residents.
• Provide guidance to clients in proper upkeep of living quarters, personal hygiene and grooming, appropriate attire, attendance at meals, in-house workshops, and participation in other support service activities.
• Maintain, prepare and distribute hygiene supplies, donations and living supplies to clients.
• Drive program vehicle to drop off/pick up shelter residents at appointments, housing interviews, job interviews, training sites, partnering organizations, etc. as assigned.
• Conduct periodic building and grounds inspections and make facility manager aware of findings.
• Respond to crisis and emergency situations and contact the appropriate authorities as needed.
• Participate in ongoing individual supervision, team meetings, and trainings as appropriate.
• Adhere to on call system to facilitate crisis intervention, emergencies, and other situations that require immediate action.
• Maintain CPR/ First Aid Certification
• A work schedule that includes weekend and evening hours will be required. Additional shifts required as needed
• Other duties as assigned by supervisor

REQUIRED EDUCATION AND EXPERIENCE

• High School Diploma or GED required
• 2+ years of experience in Security or Building Maintenance is required.
• Ability to provide crisis intervention utilizing good interpersonal skills with a high level of maturity and responsibility
• Experience in office management and/or staff supervision is required.
• Experience working in a large residential/institutional setting with a special need’s population is required.
• Strong writing, interpersonal, and organizational skills required.
• F-80 is required.
• Security license is mandatory but may be obtained within 6 months if hired.

PREFERRED QUALIFICATIONS & SKILLS

• NYS Driver’s License preferred
• Bilingual English/Spanish speaking preferred

S:US IS AN EQUAL OPPORTUNITY EMPLOYER

Join a team of employees who cares about the wellbeing of others.  We believe in fostering a culture built on our core values:  respect, integrity, support, maximizing individual potential and continuous quality improvement. 

S:US is an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information. S:US is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities, including allowance of the use of services animals. To request reasonable accommodation or if you believe such a request was improperly handled or denied, contact the Director of Recruitment at 646-565-5894.

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