Shift Supervisor - Rising Ground, Inc

About Rising Ground 

Founded as an orphanage in 1831, Rising Ground has been at the forefront of evolving community needs. Driven by the belief that each of us can thrive when life has hope and opportunity, Rising Ground provides caring support and proven paths to positive change, helping children, adults, and families rise above adversity, and each year, Rising Ground is a positive force in the lives of more than 72,000 individuals annually. We do this through 101 programs across 138 sites, throughout New York City and Westchester. Our strong belief and commitment to diversity is shown not just through our work with supported persons but is integral to the building of a strong staff that reflects the communities we serve. Rising Ground is headquartered in New York City. 

About the Role  

Summary - The shift supervisor is responsible for assuring staff’s compliance with daily routines and structure of the facility during the shift of duty and for maintaining agency standards of quality of care and service provision for the children/youth residing in the facility.  The Shift Supervisor will supervise all child care workers, their deployment and activities, and uphold the daily programming, routines, discipline, program structure, and tone. 

Essential Duties 

• Conduct bi-weekly supervision of child care staff. 

• Ensure the maintenance of order, safety, and security standards within the facility by systematically monitoring activities throughout the premises which is guided by the task sheet. 

• Conduct hourly rounds to oversee facility and staff activities, ensuring that designated tasks are completed and providing support to staff as necessary. 

• Facilitate the resolution of conflicts, whether among staff members or residents. 

• Thoroughly complete all required documentation in a timely fashion, including incident reports (ACS & PEMS), Intakes, Discharges, shift summaries, census, fire drill logs, task sheets, movement forms, and other required documentation. 

• Maintain and reviews logbooks, therapeutic hold logs, room check logs, and other relevant documentation to ensure the accuracy of those who completed it. 

• Ensure that Missing Person Reports are done for all youth 13 and under within designatedtime frame. 

• Communicate all incidents involving residents before the end of the shift to parents and caregivers. 

• Provides documentation of supervision to the house manager and maintain a supervisory log of all staff supervised. 

• Uphold daily living routines, schedules, and procedures by supporting child care staff. 

• Facilitate shift meetings and at times staff meetings. 

• Conduct fire drills and complete all relevant documentation fully. 

• Ensure that incident reports and logbooks are congruent before the shift ends. 

• Ensure high standards of understanding and enforcement of policy and procedure and make sure that they are adhered to. 

• Inspect the facility to ensure clean and sanitary conditions along with the disposal of expired food and notify appropriate departments when necessary to address facility concerns.  

• Participate and ensure the engagement of child care staff in the planning and execution of recreational activities along with specialist, and personal enrichment activities. 

• Participate in ongoing staff, managers, and treatment team meetings, and all required training. 

• Communicate frequently with the House Manager, Program Director, Caseworker, and support staff regarding pertinent information about residents. 

• Coordinate and manage transportation for school, medical, and all other appointments. 

• Utilize Therapeutic Crisis Intervention (TCI) to de-escalate incidents and protect the physical safety of children and staff along with providing TCI overview with staff. 

• Conduct and complete annual performance assessments. 

• Performs other duties as assigned. 

Your Qualifications 

• High School Diploma (Associated Degree preferred). 

• Prior supervisory experience required 

• Valid NYS Driver’s License and clean driving record. 

• Ability to drive a 12-passenger van. 

• 2 years of related experience – preferred. 

• Must have excellent written and verbal skills. 

• Must have a commitment to work from a strength-based youth development, and trauma-informed perspective. 

• Ability to travel to all five boroughs. 

• Must be able to pass the required TCI training and pass certification on an annual basis. 

• Obtain and maintain FDNY F07 S95 certification 

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. 

Supervisory Responsibility 

Yes/No 

Work Environment: 

Clinic/Field/Corporate Office 

Position Type/Expected Hours of Work:  

Varied – Morning, Evening, Overnight, and Split Shift 
 

Additional Requirements:  

• Must have experience supervising and managing 

• Authorized to work in the US 

Our Commitment to Diversity, Fairness, and Belonging 

Rising Ground is comprised of unique and valued individuals who together make the organization effective in assisting the children, adults, and families who come to us for support. We believe that only when all employees contribute fully as their true selves can Rising Ground's true strength, vision, and values come to fruition. We recognize the ubiquitous social biases and structures that impact and shape the experiences of all people, including our own staff and people supported. Among the many biases present in our society that shape our personal and professional experiences race, gender, sexual orientation, and gender expression are all factors that can present hurdles. As such, Rising Ground is committed to being an anti-racist and inclusive organization that will actively strive to overcome both systemic and interpersonal biases that perpetuate oppression. 

Equal Employment Opportunity Statement 

It is the policy of Rising Ground that the Agency wholly complies with equal treatment of all  

employees and applicants for employment without unlawful discrimination as to an individual’s  

perceived or actual race, creed, color, national origin, alienate, citizenship status, gender, gender  

identity, age, disability, marital status, partnership status, sexual orientation, ethnicity, religion, or  

veteran status in all employment decisions, including but not limited to recruitment, hiring,  

compensation, training and apprenticeship, promotion, upgrading, demotion, downgrading, transfer, layoff, and termination, and all other terms and conditions of employment.