Shift Managers - McAlister's Deli

Job

Description:

Title

of the position: Restaurant Shift Leader

Department:

Restaurant Operations

Reporting:

General

Manager/Assistant Manager

Job

Type:

Non-Exempt

Education:

High

School Diploma or equivalent

Location:

Overall

responsibility:

The

Restaurant Shift Leader contributes to the success of McAlister’s Corporation

through assisting in the daily operations of the restaurant.  The Shift Leader’s responsibility is to

direct the operation of the restaurant, in the absence of the General Manager

and/or Assistant Manager, while maintaining the highest standards of food

quality, service, cleanliness, safety and sanitation by directing and

supervising team members. Shift Leader is also responsible for handling issues

with team members, food suppliers and guest directly, then escalates them to

the General Manager/Assistant Manager when necessary. Key areas of

responsibility:

The

ability to provide supervision during assigned shifts.

Provides

team members, and guests with a positive experience and atmosphere.

Manages

both FOH and BOH shift responsibilities to include scheduling of staff to

minimize overtime and achieve daily labor controls and cost as assigned by

management.

Monitors

speed of service to ensure a positive guest experience.

Handle

guest comments and complaints.

Supervise

daily shifts to ensure McAlister’s standards, product quality and cleanliness

is maintained.

Assist

in the ongoing training of team members, including new hires as well as

existing staff to make certain McAlister’s procedures and processes are

followed.  Performs line checks as

necessary.

Enforce

uniform policy and standards.

Ensures

proper cash handling procedures are followed.

Opening

and closing of restaurant in the absence of upper management.

All

other duties as assigned by management.

Secondary

Functions:

Confident

in the ability to supervise

Safety

and sanitation fundamentals

Adaptive

to change

Ability

to work as a team

Ability

to multi-task

Organized

High

levels of stamina and the ability to overachieve

Qualifications:

High

School diploma or equivalent.

Minimum

of 1 year experience within the food service industry; supervisory experience a

plus but not required.

Worked

in a fast paced environment.

Retail

experience

Physical

Requirements:

Must

be able to work in a fast paced, high energy, and physically demanding

environment.

Must

be able to spend 90% of working time standing.

Must

be able to spend 10% of working time sitting.

Will

be required to use all sensory capabilities such as: vision, hearing, tasting,

smelling, touching, and speaking.

Will

be required to use physical capabilities such as: walking, bending, kneeling,

handling, hand flexibility, reaching, squatting, crawling, lifting, climbing,

and stooping.

Must

be able to carry loads greater than 25 pounds, and be able to transport up to

50 pounds regularly.

Must

be able to communicate clearly with our Guests and team members in the primary

language of the restaurant, specific to location. (Primarily English).

Must

be able to hear with 100% accuracy with correction.

Must

be able to see to 20/20 vision with correction.

Reliable

transportation.

McAlister's makes America's favorite sandwiches, soups, salads, spuds and more. And if you are looking for the world's greatest tea, you have come to the right place! Come in for a meal or order catering or a meal to go.

Salary

Job Type