SHIFT MANAGER - SECURITY - Seminole Gaming
Immokalee, FL 34142
About the Job
SEMINOLE CASINO HOTEL IMMOKALEE
Hiring smiling faces and happy personalities! Only a 30-minute drive from Daniels & SR 82, a 25-minute drive from LaBelle, or a 40-minute drive from I-75 and Immokalee Rd. At Seminole Immokalee Casino and Hotel, we have 3 restaurants, 4 bars, 24/7 hours, no last call, the party never stops!
*All employees eat free on shift in our dining room!
*Weekly pay, bonus eligibility, and the best benefit package in SWFL!
*Advancement and training opportunities galore, where 1 out of every 12 employees are promoted each year!
Seminole Hard Rock ranked #20 of 500 Best Places to Work by Forbes in 2021. We believe in making “More in Paradise” for our guests that travel to us from all over the world. Come see why our team members stay for 7 years on average, experience our family environment, and positive and fun work culture! “Feel the Vibe” is one of our core values; does your current job offer all this and more?! With casino's and hotels in over 70 countries, this is your foot in the door to the Seminole Hard Rock family of companies, transfer anywhere in the world, Get In and Get Moving!
OUR COMMITMENT TO SERVICE:
We don’t have customers, we have Guests. Each visitor is our Guest, just as you have a Guest in your home. You take a certain level of pride when you have an invited Guest in your home. You should take the same pride with every Guest who visits one of our properties. Unparalleled Service isn’t just a part of our mission statement at Seminole Gaming; it’s a commitment to each and every one of our current and future Guests.
Responsibilities:Summary:
Promotes an outgoing, friendly customer oriented personality at all times. Assists in maintaining efficient overall operation of the Security Department as well as the Fire Command Center. Responsible for the efficient and effective operation of the Security Department. Implements system to ensure compliance with all Gaming Commission Regulations, and company/departmental policies and procedures. Coordinates activities with local and state law enforcement officials. Identifies and controls risks and threats to the safety and assets of the company and its patrons and employees. Responsible for scheduling, training and supervising Security Staff. Responsible for conducting investigations and working with law enforcement officials to ensure resolution.
Essential Duties and Responsibilities:
- Conducts themselves in accordance with all Gaming Commission Regulations, and Seminole Tribe of Florida/departmental policies and procedures.
- Reviews all incident reports submitted for accuracy.
- Communicates with guests and employees a positive manner, both in oral and written form.
- Writes incident reports and conducts investigations as assigned.
- Maintains a high level of key control for the facility.
- Prepares daily work schedules.
- Evaluates his subordinate’s job duties.
- Coordinates emergency situations.
- Attends meetings as required.
- Sets up and provides training.
Supervisory Responsibilities:
Security Shift Supervisors
Qualifications:
To perform this job successfully, an individual must be able to perform each of the duties and responsibilities satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
Ability to deliver a service level which creates an atmosphere that makes our guests want to return, giving each guest a positive, memorable entertainment experience.
Commitment to routinely go above and beyond in the accomplishment of position responsibilities in an effort to play a role in the achievement of organizational goals.
Must present an image of excitement, enthusiasm, outgoing personality, while being able to project a professional appearance.
Education and/or Experience:
High School diploma or equivalent. Minimum of four (4) years of Security Management experience in a high volume casino/hotel complex environment or the equivalent combination of education and experience.
Knowledge, Skills and Abilities (KSA’s):
Must be able to communicate with guests and other employees in a positive manner. Must be able to effectively direct vehicular traffic in parking lots/garage and entrances/exits. Excellent communication and time management skills. Ability to forecast time management needs. Must have industry or job-related knowledge.
Language Skills:
Ability to read and understand all company policies and procedures. Must be able to communicate effectively with guests in English. Must be able to complete standard company forms and reports. Must be able to read technical manuals. Must be able to speak to general public and/or groups of individuals. Must be able to Coach/Counsel employees.
Mathematical Skills:
Must possess basic mathematical skills to include ability to add, subtract, multiply and divide specific to position responsibilities.
Reasoning Ability:
Must be able to apply sound judgement in standard, non-standard situations with limited variables involved, and non-standard situations where independent judgment is required and limited guidelines exist.
Computer Skills:
Proficient skills
WORK ENVIRONMENT
- While performing the duties of this job, team member is regularly required to stand, walk, and demonstrate high-mobility for a majority of the shift.
- Will also regularly: speak and listen to internal and external customer directions or orders in an atmosphere of varying background noise; transit across surfaces that may alternate between carpeted and hard surfaces; walk through slippery surfaces and/or sloping floors or stairs; use hands to finger, handle or feel small objects such paper or cloth; and reach with hands and arms overhead and from side to side.
- Specific vision abilities required by this job include close, distance, color, peripheral vision and depth perception. Will often transit between brightly lit and dimly lit areas, including flashing lights and computer or TV screens.
- Position requires bending, lifting and carrying supplies and equipment up to 20 pounds, will be required to use, push and pull wheeled hand-carts or other equipment weighing in excess of 100 lbs.
- Will regularly bend, stoop, kneel, and twist at the waist. May occasionally be exposed to bodily fluids, pet or service animals, and strong odors.
- Will regularly be exposed to tobacco and other second hand smoke.
- May occasionally use de-escalation techniques to resolve customer conflict.
- Will be required to assist in customer evacuation in case of emergency.
CLOSING
The Tribal Council gives preference in all of its employment practices to Native Americans. First preference in hiring, training, promoting and in all other aspects of employment is given to members of the Seminole Tribe who meet the job requirements. Second preference is given to members of other federally recognized Native American Tribes who meet the job requirements.
As part of Seminole Gaming’s employment process, final candidates will be required to obtain gaming licensure by completing a background check with Seminole Gaming Compliance and Regulations, prior to an offer being extended. These background checks may include, but are not limited to:
- Credit Check
- Criminal Background Check
- Drug Screen
DISCLAIMER
While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments).