Shift Manager - RVA Taco LLC

Shift Manager

Reports to: General Manager/Assistant Manager

Department: Operations

Purpose of the Position:

The Shift Manager is responsible and accountable for assisting the management team in all restaurant activities. They set the highest example of guest service and guest satisfaction and empower the team to delight our guests. Shift Managers are well versed in every position in the restaurant and have the potential to promote into management roles with Rusty Taco.

Personal Attributes:

Honest and trustworthy

Outstanding guest service

Strong communication skills

Dependable

Respectful

Flexible, calm, adaptable and productive in the face of change

Willingness to learn management roles and move into a management position

Able to take direction

Demonstrate strong work ethic

Team player and positive attitude

Professional

Responsibilities:

The shift manager is a support role to the restaurant management team and is responsible for any tasked outlined by the General Manager.

Provides exceptional service to guests.

Manages staffing levels throughout the shift; makes appropriate business decisions on labor.

Receives product/food from vendors and is responsible for verifying the invoice, temperatures of product and the product quality.

Actively participates as a member of the management team and is expected to set the example and direction during the shift.

Helps the management team train new and existing team members to ensure they are following recipes and procedures.

Serves and supports the restaurant team members as well as develops them and enables them to serve guests and support one another.

Recognizes and thanks team members.

Excellent communication skills: oral and written

Knowledge:

Basic computer functions (MS word, excel)

Knowledgeable of Rusty Taco training procedures and materials

Food Handlers/Food Safety Certification

Responsible Alcohol Service Certification

PI257191211