Shift Manager - Popeyes
Lakeland, FL 33805
About the Job
A Shift Manager is passionate about providing Guests with the best experience possible. Must be able to follow Cajun Hospitality: Smile, make eye contact, greet the Guest, repeat the order, and thank the Guest. Shift Manager must enjoy working with people who take food seriously yet have fun preparing and serving it. Must be committed to contributing to the collaborative spirit of the team, be energized by the opportunity to learn, grow, and explore your career potential.
Essential Duties and Responsibilities
Execution
✓ Accountable for ensuring we are not out of food in the restaurant (take action)
✓ Ensures team members are in proper uniform and following the proper uniform guidelines
✓ Ensures all open and unopened product is labeled
✓ Daily curb appeal walkthrough
✓ Windows clean without fingerprints
✓ All equipment working
✓ Proper handwashing
✓ All food safety standards are followed
✓ LTO execution
✓ Leadership; primary and secondary responsibilities: leading team members when MOD
✓ Accountable for team members following procedures during the shift
✓ Setting daily shift goals and communicating them using a shift huddle/huddle board
✓ Talks team into and out of position -TIP TOP
✓ At least 2 Travel paths completed during the shift
✓ Guest surveys during the shift-ACR
✓ Table touches/guest interaction
✓ Resolving guest issues using H.E.A.R.T.
Administrative Work
✓ Complete all Tasks in Zenput - all HACCP logs were completed during the shift
✓ Check emails
✓ Counting the safe
✓ Counting the registers
✓ Daily production planning
✓ Daily Inventory
✓ Position planning and execution (Shift to Assist form)
✓ Written documentation of team member issues
✓ Check-in deliveries
✓ Daily login to the rSuccess Dashboard via the Scoop
Restaurant Follow Up
✓ Communicating with the other department managers if one of their team members is not doing their job or
if any equipment maintenance issues
✓ Before leaving for the day, ensure the restaurant is left neat, clean, and organized for the next shift
Benefits:
- Dental insurance
- Employee discount
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Sailormen, Inc. was founded in 1984 and is a growing Popeyes franchisee that operates over 150 restaurants in the Florida and Georgia markets. We believe that our people are the key ingredients to our success as our business continues to grow.