Shift Manager - Chick-fil-A
La Porte, TX 77571
About the Job
Main Responsibilities of a Store Manager
- Responsible for every aspect of everyday operations supervision of shift
- Responsible for resources management
- Takes care of stock, staff, and sales management
- Responsible for providing an exceptional guest experience
Store Manager Job Description
We are looking for a friendly and experienced shift manager with remarkable skills, who have a passion for people and will run their shift effectively and with attention to detail.
Our store manager candidates are required to be in constant contact with the staff and customers. They need to be able to ensure their staff provides the highest quality customer services and monitor the overall financial performance of the shift.
The responsibilities of a store manager are to greet the staff and customers, provide them with what they need, give intelligent recommendations and suggestions, build customer and brand trust, assist the staff with anything they need and make sure the customers have a great experience.
More importantly, a perfect shift manager candidate should be reliable, accommodating, courteous, and friendly to ensure that the customers are fully satisfied.
Responsibilities of a Store Manager
- Supervising and encouraging staff during your shift
- Training and building relationships
- Managing budgets
- Maintaining financial and statistical records
- Dealing with customer complaints and queries
- Overseeing stocking needs
- Maximizing profitability and productivity
- Motivating staff to meet sales targets, store goals, and vision
- Setting food quality expectations and meeting them
- Ensuring compliance with safety and food health regulations
- Communicating promotional displays and materials to staff and customers
- Liaising with same level and upper-level management
- Providing team with consistent feedback
Shift Manager Job Requirements
- Food safety and quality awareness
- Confidence
- Resourcefulness
- Organizational skills
- Teamworking skills
- Verbal communication skills
- Maintains composure under pressure
- Excellent customer service skills
- Enthusiasm
- Serve safe a plus!
- Problem-solving skills
- Showing initiative
- Setting a good example
- Bilingual a plus!
Working at a Chick-fil-A® restaurant is more than a job – it’s an opportunity for teamwork and leadership development in a positive, people-focused environment. Most Chick-fil-A restaurants are locally owned and operated by independent, franchised Operators who invest in the future of their Team Members and give back to their communities.