Shift Manager - Jeremiah's Italian Ice (Addison, TX) - iServ, LLC

Jeremiah's Italian Ice

Competitive Pay ~ Flexible Schedule ~ No Late Nights ~ Off Select Holidays ~ Meal Discounts ~ Health Benefits ~ PTO Eligibility ~ 401K w/ Match ~ Learning & Development Opportunities ~ Cross Brand Growth Opportunities ~ Community Service Opportunities ~ Multiple Levels of Care (EAP, Team Chaplains, iServ Cares)

iServ LLC aspires to be growth-focused business, employer, and community partner of choice by honoring God and people. We pursue this by faithfully serving each other, our guests, stakeholders, and communities with everything entrusted to us. iServ is a franchisee of Sonny’s BBQ, Jeremiah’s Italian Ice, and operators of Tech Serv, Symmetry Coffee Co & Giovanni’s Italian Restaurant & Pizzeria. As an established and growing hospitality group, we are looking for Team Members who are passionate about our industry and have a sincere desire to join one of our many brands.

Jeremiah’s Italian Ice has been scooping up tasty frozen treats since 1996. Our Italian Ice is a decadent yet refreshing treat with maximum flavor. Our Ice flavors span the taste spectrum, from the everyday to the exquisite and the eccentric. Our Gelati is the perfect layering of Italian Ice with our Rich and Creamy Soft Ice Cream. The Gelati is the showcase of our menu and is a true indulgence!

Shift Manager: Compensation can range from $14.50/hr + Tips!

• Conduct daily pre-shift huddles to review the Launch Pad
• Ensure standards and policies are followed
• Coach and counsel Team Members
• Follow and enforce sanitation standards and procedures; maintain the patio, walkways and parking lot
• Ensure side work is complete
• Count drawers at open/close
• Maintain knowledge of the menu, catering orders, Rewards Program and other areas; ensure Team Members are knowledgeable in all areas as well
• Maximize profitability through upselling, portion control, monitoring accuracy of charges, cash handling procedures and community marketing initiatives

Required Qualifications:

• Minimum of 1-year general supervisory experience in the full-service, casual or quick-service restaurant or retail
• Excellent interpersonal and customer service skills
• Ability to work well independently and with a team
• Ability to listen and follow directions
• Ability to work independently and maintain a high level of accountability
• Ability to function well in a fast-paced environment
• Ability to lead and direct while cultivating a healthy and collaborative team environment
• Ability to resolve conflicts and exercise good judgement in decision making

Job Expectations:

• Stand for prolonged periods of time and handle products, tools, paperwork, and equipment.
• May be exposed to wet and/or humid conditions, extreme heat, steam, and cold present in a kitchen environment and requested to work with cleaning chemicals.
• Regularly lift and/or move up to 20 pounds, frequently lift and/or move up to 35 pounds, and occasionally lift and/or move up to 75 pounds with a team.

ISH