Shift Manager - Taco Bell
Idaho Falls, ID 83402
About the Job
Purpose:
To ensure 100% Customer Satisfaction by improving customer service and overall
restaurant performance and by focusing attention on the 3 C's: Customers, Coaching,
and Controllable. As a leader in the restaurant we expect Shift Leaders to train and
direct staff and maintain professionalism at all times.
Benefits:
- Medical Insurance upon meeting minimum requirements
- In-store contests and incentives
- Washington State Paid Family Medical Leave
- Washington State Paid Sick Leave
Responsibilities:
1. Administrative: Cash Control - Activities include counts money, set up registers,
check register balances, and making bank transactions.
2. Administrative: Inventory Control - Activities include daily inventory counts,
receiving orders from vendors, and reporting/operating control (STI ‘open’ and
‘close’).
3. Production: Activities include performing station work, and coordinating and
supervising “front of house” or "back of house" production/service activities.
activities.
4. Customer Service: Activities include orchestrating team members during meal
periods, and effectively assigning crew members to tasks.
5. Customer Service: Activities include ensuring that customer service is timely
and accurate and that the restaurant is clean and that product is of a high
quality.
6. Team Development: Activities include training personnel (dedicated on-the-job
training) and motivating and coaching personnel (provide ongoing direction and
feedback).
7. Other: Activities include ensuring proper team member time reporting, and
periodic meetings with Market Managers, Area Coaches and Above Restaurant
Leaders.
8. Assists the RGM in recruiting, interviewing and providing input to hiring
decisions. Also provides input on Team Members performance appraisals,
discipline actions, developmental needs, and motivational techniques.
Subordinate Organization:
Supervise the activities of Team Members.
Requirements:
Prior Experience:
Experience in Quick Service Restaurants or cafeteria or a [proven track record of
success in the quick-service industry. Supervisory experience preferred.
Skill Requirements:
Effective oral and written communication skills. The ability to provide customer service
and satisfy customer needs and complaints. The ability to carry out duties assigned by
Restaurant General Manager, and work under limited supervision.
Operation of Equipment:
Incumbent must have knowledge and may operate all the restaurant equipment. This
includes the register, steamers, cash registers, etc.
Essential Job Functions:
1. Ensures adequate positioning of staff to deliver customer service.
a. Assigns daily tasks or duties to each staff person. Tasks vary with day or evening shift.
Communicates duties or tasks assigned to all staff.
2. Opening Shift:
a. Opens restaurant. Turns on all lights, turns on ovens, fryers, by use of switches,
visual gauges, and controls.
b. Checks out various machines and equipment to be used during the shift to make
certain all are in working order, audible alarms on equipment such as fryers.
Observes gauges for proper function of equipment.
c. Sets up cash drawers, counts and audits safe monies.
3. Ensures adequate food, paper, and cooking supplies.
a. Reviews stock items by checking food and supplies levels. Views stock items and
learns the procedures for amounts of food, paper, and cooking supplies needed.
4. Assist as needed with the stocking/storing of products delivered. Communicates with other
crew members regarding proper storage of products.
5. Ensures clean interior and exterior of restaurant. Assigns duties to crew members depending
on shift.
a. Clean parking lot/landscape.
b. All lighting checked for proper working condition.
c. Dining area: cleaning of windows, floors, tables, chairs, walls and baseboards.
d. Restrooms clean and in proper working order.
e. Production/storage areas are clean and free of health and safety violations. Equipment
clean, working properly.
f. Restaurant free of insects and rodents. Communicates to other crew members and
RGM regarding malfunctions of any areas described above.
6. Individual may need to fill in at any of the food preparation areas, dispensing orders or
cashiering.
7. Throughout each workday, communicates with all employees and customers in a courteous
and friendly fashion/manner. Upholds all company policies and practices.
8. Can perform a ‘shift change’ (day/night).
a. Can count all cash and calculate register totals.
b. Inputs into computer all shift change required information.
At Taco Bell, we’ve had innovation on our mind since Glen Bell started serving tacos at the first location in 1962 in Downey, California. Since then, we’ve grown to be a culture-centric, lifestyle brand that provides craveable, affordable Mexican-inspired food with bold flavors. Not only do we provide breakthrough value, we offer quality ingredients and are the first QSR restaurant to offer American Vegetarian Association (AVA)-certified menu items.