Shift Manager, Hub Administration - Envoy Air Inc.

Who we are:

Would you like to work for a stable, secure, and fast-growing airline where you will be stimulated, challenged, and have the opportunity to develop your career? If so, read on!  Come and work with the best of the best at Envoy Air where you will join a team committed to providing outstanding service.

We offer:

• Amazing employee flight privileges within the American Airlines global network
• Training and development programs to take your career to the next level
• Comprehensive health and life benefits (subject to location)

Salary range - $73,212 - $83,227

How will you make an impact?  

Responsibilities

• Responsible of managing coordination of the overall operation within an assigned functional area.
• Responsible for staffing oversight and scheduling for all employees
• Responsible for auditing and processing airport badges, customs seals and other airport items
• Responsible and oversight of administrative duties for injuries, leaves, and hiring processes
• Responsibilities also include agent observations and associated activities, facilitating local training programs, scheduling, and manpower utilization.
• Maintains supplies/inventory control logs.
• Prepares customer correspondence, investigates discrepancies and compiles statistical data for reports.
• Assists management in the completion of administrative functions/work
• Conduct performance reviews for team members on a regular basis and attendance reviews of hub employees
• Encourages employee teamwork to generate and implement individual and the team's best ideas
• Analyze existing administrative processes to identify areas for improvement and automation.
• Develop and implement automated solutions to streamline workflows and improve operational efficiency.
• Work with the administration team to gather requirements and propose process optimization strategies.
• Assist in training team members on new automated tools and processes.
• Maintain documentation of process changes, automation workflows, and best practices.
• Collaborate with cross-functional teams to ensure successful integration of new tools and solutions.
• Overall, the Hub Administration Shift Manager will run an effective operation by communicating with managers, peers and team members, both within their immediate department, as well as with other departments and by administering company policies and procedures as well as providing their team with necessary tools, resources and training to meet or exceed all operational performance goals
• Coordinates operation including scheduling, hiring, training, inventory, etc.
• Assigns, or delegates responsibility for specified work or functional activities and disseminates policy to supervisors
• Gives directions, resolves problems, and sets deadlines to ensure timely completion of work
• Responsible to lead and develop supervisors

Typical job duties include:

• Analyze current administrative workflows to identify opportunities for automation.
• Develop, test, and implement automation solutions using tools like Excel Macros or Microsoft Power Automate.
• Create and maintain detailed documentation of automated processes and workflows.
• Train and support team members in transitioning to automated systems.
• Assist in generating automated reports and ensure data accuracy.
• Collaborate with the team to identify continuous improvement opportunities for process optimization.

The ideal candidate must be able to work in a team environment and the ability to prioritize work and projects to meet deadlines and objectives. Must be able to work with minimal supervision, report to work regularly and on-time and be self-motivated

Who are we looking for?

Requirements

• Must be able to perform all duties under sometimes stressful conditions beyond the employee's control while attempting to influence a favorable impression of American Eagle, American Airlines or any other contracted airline service provided by Envoy
• May be subjected to engine fumes, vehicle emissions, dust, engine noise and de-icing fluids
• Must be able to work with minimal supervision, report to work regularly and on-time, and be self-motivated
• Minimum age of 18 
• High school diploma or GED equivalent; college degree preferred 
• Valid state driver’s license 
• Possess the legal right to work in the United States 
• Must be able to read, write, fluently speak, and understand the English language and in Caribbean bases, Spanish is preferred. 
• Demonstrates above average qualities of leadership, initiative and judgment
• Must perform job functions in variable weather conditions as well as environmental conditions. 
• Must be able to lift bags weighing up to 75lbs. 
• Ability to work rotating shifts including weekends, holidays and days off
• College Degree preferred
• Previous Public contact experience preferred

Please note: The description is intended to provide a brief overview of the position. It’s not intended to be an exhaustive list of all responsibilities, duties, expectations, and skills required of those in this position. Duties and expectations may be subject to change at any time.

Envoy Air is an Equal Opportunity Employer – Minorities/Women/Veterans/Disabled.

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