Shift Manager - Evening - Five Guys
Lexington, KY 40509
About the Job
Shift Managers are trained to perform all of the duties performed by the Crew Members and
Shift Leaders, with additional responsibility for directing the daily operations of a restaurant in
the Restaurant General Manager's absence, ensuring compliance with company standards in all
areas of operation including product preparation and delivery, customer relations, restaurant
maintenance, team management, inventory management, financial accountability, and other
duties as required or assigned.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
• Leads Crew Members and directs all daily operations of the restaurant in the absence of the
General Manager including supervising and training employees, opening and closing the
store, ensuring all food preparation is complete, managing employee breaks and shift
changes, and completing shift summary reports.
• Motivates and coaches Crew Members, and assists in the training of new Crew Members.
• Excels in performing all Crew Member tasks including: runner/frontline coordinator, order
taker/ dining room attendant, grill operator, sandwich maker, fry station, drinks and cashier.
• Works as a team player to support other employees in completing their tasks.
• May assist General Manager in day to day operations with tasks including scheduling,
ordering, and team development.
• Ensures that the Occupational Safety and Health Act, local health and safety codes, and
company safety and security policies are followed.
• Ensures the restaurant is in compliance with the preventative maintenance program with
regards to facility, equipment, and grounds maintenance.
• May assist General Manager in recruiting, interviewing, and hiring of Crew Members.
• Maintains fast, accurate and outstanding service, ensures an excellent customer experience,
and makes sure all products are consistent with company standards.
• Completes all other duties as assigned.
QUALIFICATIONS GUIDELINES:
To perform this job successfully, an individual must be able to perform each essential duty
satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or
ability required. Reasonable accommodations may be made to enable individuals with
disabilities to perform the essential functions.
EDUCATION/EXPERIENCE:
• High School diploma or equivalent preferred, candidacy for the same is acceptable.
• ServSafe Certification is required.
• 1-2 years of supervisory experience in a food service or retail environment preferred.
LANGUAGE ABILITY:
This position requires excellent written, verbal and group communication skills. This position
also requires the ability to read, analyze, create and interpret general business memos and
documents.
MATH ABILITY:
This position requires basic business math skills.
REASONING ABILITY:
This position requires strong problem solving and decision making skills, and the ability to be
flexible and adapt in any situation.
COMPUTER SKILLS:
Basic computer skills are required in order to operate POS (cash registers) systems.
SUPERVISORY RESPONSIBILITIES:
This position requires occasional supervisory responsibilities in the absence of the General and
Assistant Managers.
PHYSICAL DEMANDS:
This position will require long periods of standing on hard surfaces, occasionally in warm
temperatures. There is also likely to be extensive lifting of supplies and materials and moderate
to loud noise. The use of hands and arms to reach for, grasp and manipulate objects is required.
Finger dexterity may be required for cash register use. There will be constant exposure to hot
equipment and oil throughout the work day.
SPECIAL REQUIREMENTS/CERTIFICATION:
ServSafe Certification
The above job description is not intended to be an all-inclusive list of duties and standards of the
position. Incumbents will follow any other instructions, and perform any other related duties, as
assigned by their supervisor, policy and company management.
It is the policy of Five Guys to provide equal employment opportunity (EEO) to all persons
regardless of race, age, color, national origin, citizenship status, physical or mental disability,
race, religion, creed, gender, pregnancy, sex, sexual orientation, gender identity and/or
expression, genetic information, marital status, veteran status, or any other characteristic
protected by federal, state or local law. In addition, Five Guys will provide reasonable
accommodations for qualified individuals with disabilities.
Five Guys’ goal is to increase representation of women, people of color, veterans and
individuals with disabilities. Our programs are designed to comply with all applicable federal,
state and local laws, and regulations and cover all human resource actions including
employment, compensation, benefits, training, discipline, transfers, and promotions. Five
Guys expressly prohibits any form of workplace harassment based on race, color, religion,
gender, sexual orientation, gender identity or expression, national origin, age, genetic
information, disability, or veteran status.
Five Guys Burgers and Fries is one of America's most successful hamburger concepts, not just for its food, ranked the #1 burger in America by the Zagat survey, but also because of its employees.
We have a unique work environment where you're trained to work every position in the restaurant. From the register, to the grill, to morning prep and evening close, our crew members become a team working in all aspects of the restaurant.
We also have a unique crew bonus program that provides the opportunity to earn cash bonuses two times per week giving our crew members the opportunity to earn much higher incomes.
We have an open kitchen experience so it's fun and it's loud with lots of team communication. The crew's burger creation is part of the customer experience.