Shift Manager - Dunkin'

We have IMMEDIATE openings for Shift Managers to help lead our Dunkin' team!

Shift Managers support the Restaurant Manager in their efforts to develop a team of dedicated people delivering great and friendly guest experiences and profitable top line sales. They assist in the development of Crew and Shift Leaders and fulfill accountabilities assigned by the Restaurant Manager.

Responsibilities:

Team Environment:

• Communicate job expectations to employees
• Hold team members accountable for their behavior and performance, addressing concerns promptly
• Support the development of team members 

Operational Excellence:

• Create and maintain a guest first culture in the restaurant
• Ensure all shifts are appropriately staffed to achieve guest service goals
• Maintain safe, secure, and healthy environment by following and enforcing safety, food safety, and sanitation guidelines; comply with all applicable laws
• Ensure Brand standards, recipes and systems are executed
• Help prepare and complete action plans; implement production, productivity, quality and guest service standards
• Review guest feedback and restaurant assessment results and implement action plans to drive system improvements

 Profitability:

• Control costs to help maximize profitability
• Execute all in-restaurant marketing promotions in a timely manner
• Execute new product roll-outs including team training, marketing and sampling
• Drive sales goals and track results

Skills and Qualifications:

• Fluent in English
• Restaurant, retail, or supervisory experience
• Basic computer skills
• At least 18 years of age (where applicable)
• Basic writing skills 
• High School diploma, or equivalent
• Proficent in math and financial management 

Competencies:

Great Focus:

• Understands and exceeds guest expectations, needs and requirements

• Displays a sense of urgency with guests

• Seeks ways to improve guest satisfaction; asks questions, commits to follow-through

• Resolves guest concerns by following Brand recommended guest recovery process

Passion for:

• Sets and maintains high standards for self and others, acts as a role model

• Consistently meets or exceeds goals

• Contributes to the overall team performance; understands how his/her role relates to others

• Sets, prioritizes and maintains focus on important activities

• Reads and interprets reports to establish goals and deliver results

• Seeks ideas and best practices from other individuals, teams, and networks and applies them

Problem Solving and Decision Making:

• Identifies and resolves issues and problems

• Uses information at hand to make decisions and solve problems; includes others when necessary

• Identifies root cause of a problem and implements a solution to prevent from recurring

• Empowers others to make decisions and resolve issues

Interpersonal Relationships & Influence:

• Develops and maintains relationships with team members

• Operates with integrity; demonstrates honesty, treats others with respect, keeps commitments

• Encourages collaboration and teamwork

• Leads others; negotiates and takes effective action

Building Effective Teams:

• Identifies and communicates team goals

• Monitors progress, measures results and holds others

• Creates strong morale and engagement within the team

• Accepts responsibilities for personal and team commitments

• Recognizes and rewards employee’s strengths, accomplishments and development

• Listens to others, seeks mutual understanding and welcomes sharing of information, ideas and resources

Conflict Management:

• Seeks to understand conflict through active listening

• Recognizes conflicts as an opportunity to learn and improve

• Resolves situations using facts involved, ensuring consistency with policies and procedures

• Escalates issues as appropriate

• Developing Direct Reports and Others

• Works collaboratively with employees to create individual development plans to strengthen employee’s knowledge and skills

• Regularly discusses progress towards goals, reviews performance and adjusts development plans accordingly

• Provides challenging assignments for the purpose of developing others

• Uses coaching and feedback opportunities to improve performance

• Identifies training needs and supports resources for development opportunities

Developing Direct Reports and Others:

• Works collaboratively with employees to create individual development plans to strengthen employee’s knowledge and skills

• Regularly discusses progress towards goals, reviews performance and adjusts development plans

• Provides challenging assignments for the purpose of developing others

• Uses coaching and feedback opportunities to improve performance

• Identifies training needs and supports resources for development opportunities

Business and Financial Acumen:

• Understands guest and competition; translates and applies own expertise to address business opportunities

• Approaches situations with an innovative mind and looks beyond the obvious to deliver solutions and implement change

• Has a working knowledge of profit and loss and other key financial measurements in order to identify business trends, make adjustments accordingly and set goals

• Understands, analyzes and communicates the key performance/profit levers and manages to these measures

Requirements:

Availability to work either 5am-1pm or 1pm-9pm

Benefits:

Medical Insurance

Founded in 1950, Dunkin' is America's favorite all-day, everyday stop for coffee and baked goods. Dunkin' is a market leader in the hot regular/decaf/flavored coffee, iced regular/decaf/flavored coffee, donut, bagel and muffin categories. Dunkin' has earned a No. 1 ranking for customer loyalty in the coffee category by Brand Keys for 14 years running. The company has more than 13,100 restaurants in 41 countries worldwide. Based in Canton, Mass., Dunkin' is part of the Dunkin' Brands Group, Inc. family of companies.

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