SHIFT MANAGER - CAGE - Hard Rock International (USA), Inc.

The incumbent in this position is responsible for overseeing all operations for Cage department during the assigned shift; directs and coordinates cash operating activities to achieve optimum operating efficiencies and economies and maximize company revenues and profits.  Adheres to company and Virginia Lottery policies and regulatory compliance requirements in order to assure the safeguarding of company assets.

ESSENTIAL FUNCTIONS:

(These functions are intended as a general illustration of the work performed in this job classification and are not all inclusive for this position)

• Develop and oversee execution of company and property objectives and goals related to the Cage Department.
• Direct smooth, efficient, cost effective operations including: labor management, supervision of all aspects of services and inventory control; overseeing staffing levels in accordance with business demand, create adjustments whenever possible and monitors compliance of full time equivalents (FTEs) per department policy.
• Maintain thorough knowledge of and ensure compliance with all Gaming regulations and Title 31 regulations.
• Oversee staff knowledge of fraud prevention and scams.
• Oversee quality hiring, training and succession planning processes.
• Direct operational functions consistent with approved budgets.
• Oversee and monitor department expenses regarding daily operations and payroll.
• Lead the delivery and measurement of guest services consistent with the Company’s core service standards and brand attributes.
• Provide input into the research, development, evaluation and implementation of new products, services, technology and processes to ensure the company’s competitive position.
• Create a work environment that promotes teamwork, performance feedback, recognition, mutual respect and employee satisfaction.
• Work with casino executives, hosts and Credit department for the benefit of customers.
• Oversee guest service standards which are consistent with the property’s standards and brands attributes; respond to and resolve guest and/or employee complaints in a timely manner and creatively solve problems with the ability to anticipate, recognize, evaluate and resolve potential difficulties.
• Develop employee-training procedures relating to supervising and cashiering.
• Oversee and coordinate scheduling, staffing and ensure resolution for payroll issues.
• Create and implement standard operating procedures for Cash Ops.
• Ability to enroll patrons. 
• Ongoing review of efficiencies in the process and procedures.
• Ability to perform all functions in Cage Operations.
• Assistance with variance resolution and reporting.
• Responsible for ensuring asset security in Cage Operations.
• Partner with all Casino Operational areas ensuring great communication.
• Create, implement and direct new functionality as introduced and compliant.
• Ensure department is compliant with internal controls, standard operating procedures, AML/Title 31 regulations.
• Adheres to all Virginia Lottery Regulations.

NON-ESSENTIAL JOB FUNCTIONS

• Attend seminars when needed.

Five (5) years’ progressive cage management experience preferred. Two plus (2+) years of casino experience required.

ADDITIONAL REQUIREMENTS: (Licenses, Certifications, Testing, etc.):

• Must obtain and maintain all licenses / certifications per Federal, State, and Virginia Lottery.
• Must successfully pass background check.
• Must maintain strict confidentiality relative to financial data and casino policies.
• Must successfully pass drug screening.
• Must be twenty-one (21) years of age.
• Prior experience opening new properties/outlets strongly preferred.

KNOWLEDGE OF:

• State and local tax laws, gaming laws and banking regulations.
• Knowledge of currency reporting requirements. 
• Effective communication skills with the ability to delegate responsibility and motivate and manage a diverse group of team members to achieve common goals and objectives.
• Office procedures, methods, and equipment including computers and applicable software applications such as word processing, email, spreadsheets, and databases to include excellent working knowledge of Microsoft Word, Excel, Outlook, and PowerPoint.
• Principles of supervision, training, and performance evaluation.
• Pertinent federal, state, and local laws, codes, and regulations.

ABILITY TO:

• Research, analyze, comprehend, and act upon information and be aware of the business environment in order to effectively manage areas of responsibility.
• Ability to set clear direction for the department to ensure the successful execution of the strategic plan.
• Ability to apply different and novel ways to deal with organizational problems and opportunities.
• Observe and direct actions of subordinates.
• Make unpopular and/or difficult decisions which benefit the organization in the short and long term.
• Be a strategic, analytical, ethical, and effective motivator.
• Skill in developing successful working relationships with senior management, peers, and subordinates within department and outside of the department.
• Communicate clearly and concisely, both orally and in writing.
• Establish and maintain effective working relationships with those contacted during work.
• Skill in coaching and developing others’ skills and competencies by planning effective development activities and providing staff with clear direction and line-of-sight in regards to their respective roles in achieving the business strategy.
• Stand 100% of the time in a noisy and fast-paced environment.

DISCLAIMER:

This is not necessarily an exhaustive list of all the responsibilities, skills, duties, efforts or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different task is performed when circumstances change (i.e. emergencies, changes in personnel, workload, rush jobs or technical development). #HARDROCKBRISTOL