Shift Manager - 1010 - Wendy's Dekalb (Dekalb, IL) - Wendys

You are applying for work with a franchisee of Wendy's, not Wendy's Corp. or any of its affiliates. If hired, the franchisee will be your only employer. Franchisees are independent business owners who set their own wage and benefit programs that can vary among franchisees.

Position Type:                             Full Time (Non-Exempt)

Reports to:                                   General Manager

Percentage of travel:                < 10%

Position Overview

As a Shift Manager, you will be responsible for assisting the execution of daily operations activities. The following provides an overview of the responsibilities of a Shift Manager. You will be responsible for overall restaurant effectiveness during your shifts. As needed, you may be assigned other managerial and supervisory responsibilities, including performing as the Operations Leader.

General Responsibilities:

• Train, monitor, coach, and reinforce food safety procedures to crew members
• Act as Cash Manager as needed, including setting up cash registers at open and verifying cash periodically during the day and at close
• Perform Pattern of Management walk-throughs to ensure the restaurant is ready to open/close and/or rush-ready
• Work with Restaurant Management team to train, develop, and communicate with crew members and Team Trainers through team huddles, manager meetings, etc. Supervise Crew members and Team Trainers in a way that maximizes retention
• Supervise, coordinate, and delegate the execution of operations tasks and ensure compliance with all Company policies and procedures to "Delight Every Customer"
• Work with Restaurant Management team to ensure quality, production, and service standards are met and to create a safe, efficient, and professional environment for customers and other employees
• Help execute appropriate shift-specific procedures according to the Daily Operations Plan. Assist the restaurant management team in maintaining proper coverage via crew member schedules to ensure that the restaurant attains/exceeds all customer service standards
• Follow up and ensure resolution of VOC issues as needed

Key Responsibilities

1 Supervise, coordinate, and delegate opening and closing responsibilities and procedures. Your team will count on you to ensure compliance in the areas of timely opens and closes, cleanliness, food safety, as well as line prep setup. You will be a leader in creating a productive, clean, safety-conscious, friendly, and inclusive work environment. You will mentor and develop Crew members and Team Trainers. You will partner with other restaurant management to identify specific opportunities for optimizing efficiencies and maximizing the sales and profitability of the restaurant.

2 You are responsible for ensuring we are upholding our commitment to Quality. In this role, you directly impact the ability of the restaurant to "Delight Every Customer" by ensuring compliance in the areas of service, production, quality, and food safety. You are instrumental in the restaurant's ability to deliver our core menu of high-quality items, along with our limited time-only (LTO) menu options. You will mentor and train team members as you continue your path of personal and professional development.

3 You are responsible for creating a service culture designed to "Delight Every Customer." You will inspire the entire restaurant team to drive a customer-centered service culture to build customer loyalty. You'll lead the planning process for daily operations to guarantee every shift is setup to deliver the best customer service. You'll be the expert on executing great huddles in the restaurant, which is the Wendy's way of regularly communicating with our restaurant teams on what's most important to our customers and how we can exceed their expectations.

Qualifications

1 Education: High School diploma or GED. REQUIRED

2 One (1) or more years' of restaurant experience. PREFERRED

3 Must be at least 18 years of age. REQUIRED

4 Six (6) months or more of restaurant, retail, customer service-focused, or equivalent experience. REQUIRED

5 Ability to multi-task while maintaining composure and giving sound advice and coaching/direction. Must be able to take direction, give regular direction and feedback, work well in a team environment, and have a strong customer service orientation and focus. Must exhibit professionalism, composure, and discretion when expediting or resolving all customer-related concerns and issues. REQUIRED

6 Ability to work, concentrate, and perform duties accurately in a fast-paced environment that may involve noise and hot/cold temperatures or other elements. Must be able to stand for prolonged periods of time. Position requires the use of a headset. Frequent lifting and carrying (up to 25-50 pounds, as necessary), reaching, pushing, pulling, bending, kneeling, and stooping is involved. REQUIRED

7 Must be available to report for work promptly and regularly, as well as work with all day parts and days of the week. May be required to transfer from one location to another and must have the ability to travel to other restaurants, Corporate office, etc. as business needs dictate. REQUIRED

8 Must have or be willing to obtain ServSafe certification by end of training. REQUIRED

Pay Rate: $17.00/hr